AD Connect
9-18-17
Customer Service
In last week’s eNotes, I included a blurb about customer service and secret shoppers that would start coming out to campuses. They have finished their first round of visits and phone calls. I will share that info with you in coaching sessions if I haven’t already done so.
Here are their look-fors:
Phone Calls
How many rings to pick up?
Were you put on hold?
Greeting: Announced Location
Greeting: Stated Name
Greeting: Provided Personal Greeting
Smile in Voice: Enthusiastic/Good Attitude
Assistance: Helped the caller
Assistance: Did they talk to others while on the phone
Closing: Thank you for calling!
Closing: Have a nice day!
Helpfulness: Were you helped by the person you called or did they get someone who could help you?
Campus Visits Overall Impression: Appearance Overall Impression: Physical Layout Overall Impression: Atmosphere/Tone Overall Impression: Helpfulness
District Professional Development Days
Now Available…
Headsets for TELPAS
IDF Availability
For the months of September and October, our IDF’s will be providing campus support on the following days:
ELA: Tuesday-Thursday
Math: Monday-Thursday
Science: Monday-Thursday (exceptions - they will report to C&I for half days on 9/25, 10/9, 10/23, 11/6).
We appreciate your patience as they work diligently to re-write portions of the curriculum, complete the assessment blueprints, and respond to the curriculum audit recommendations.
Dual Language Implementation and Timeline
Instructional Rigor
Safety and Security
On another note, we have had several campus situations were the staff is not following their own procedures such as only allowing individuals to pick up students with car tags. Please remind your staff that whatever safety procedures you have in place, must be followed.
Significant Campus Needs/Situations
Please make sure that I am aware of any significant campus needs or situations such as the following:
- long term subs
- teachers on list to potentially be fired...growth plans
- major parent concerns
- major facilities issues
- major discipline concerns
- Celebrations..please!
Tiered Teacher List
Invite me to CLT
Now that we have scheduled your Quarterly Reviews and District Walks, I’d like you to take the lead on scheduling your CLT’s. Remember, they occur monthly, should begin after school, should last no more than an hour, and the Quarterly Review meetings serves as CLT. That means you should only need to schedule something in Nov, Jan, March, and April. Does that make sense?
When scheduling, please send me an invitation. Try to avoid Wednesday afternoons. I attend as many as I can, and you always want to be prepared for surprise guests. You never know when someone from the District might want to pop in. That being said, I don’t send formal invites for the CLT meetings to anyone else. J
Thank you!
Expectations
When you go to a principal meeting would you be able to articulate to other principals, what they would see, hear, and feel on your campus if they were to visit? If I were to ask your teachers what the expectations are for interacting with kids, or the expectations for content is taught in your building, or even what should be posted in classrooms...would they be able to convey that message to me clearly? This level of clarity of expectations also informs your walks. When expectations are met, the educators are celebrated and coached to go further. When expectations are not met, the standard has already been set and a clear path for coaching arises.
So my question to you is, how clear and collaborative are your expectations?
Vocabulary Instruction
The linked document is one that my former staff worked on to guide our campus vocabulary instruction. Please feel free to use or not...just thought I would share.
Library Suggestion
I have personally worked with both of these ladies in the past. Should your librarian be looking to make any purchases this year or in need of support, I highly recommend them.
Introducing your new Perma-Bound Books Representatives
New to Garland ISD this year, is a Librarian team representing Perma-Bound books, a company that has been serving schools and libraries for over 60 years. Lex Anne Seifert and Debra Marshall are both certified librarians with extensive experience in library and professional collection development, and future-ready librarianship. Both are seasoned educators with a thorough knowledge of curricular resources to meet the TEKS.
Perma-Bound is an approved vendor, and they can help you procure:
ANY title, in whatever binding you need, including trade and library editions,
paperback, and an unconditionally guaranteed premium Perma-Bound binding,- The best selection in current fiction and informational books for K-12 schools, including popular series, award winners, graphic novels, Texas reading lists, and Spanish language titles,
Your order faster than any other vendor,
All items at a discount, and best of all,
Books can come already barcoded, cataloged, and ready for check-out, if you need that. Lex Anne and Debra have worked with GISD Library Coordinator, Richelle O'Neill, so that all library specifications are on already on file with GISD Library Services.
The GISD librarians regularly order from Perma-Bound. If you need professional, literacy library, Spanish-Language, or classroom books, just email either Lex Anne or Debra for a quote, and they will take care of that for you.
Debra H. Marshall, MLS
Upcoming Dates:
September 15- CIP and BOY principal checklist due
September 18-CIP review begin and progress reports locked
September 19 & 20-CHAMPS for new teachers
September 22-Submit T-PESS Self Assessment/BOY Goal Setting
September 28-First cycle ends
September 29-Second cycle begins
October 13-Staff development
October 16-Fair Day
October 24-Parent Conferences (extended work day)
October 30-Parent Conferences (extended work day)
The Stinky Cheese Man
Tuesday: Campus Visits in AM; PM CIP Reviews
Wednesday: CIA meeting AM; Campus visits PM
Thursday: Campus Visits AM; PM CIP Reviews
Friday: Campus Visits AM; PM Calibration walks with Kimi