Weekly Inside Story

October 19-23, 2015

Greeters for this week


Elizabeth Abernethy


Adrian Knight


Sheron Darragh


Anita Luff


Elizabeth Abernethy

Region 7 ESC

Click here for employment page

DMAC Design & Delivery Coordinator

Special Ed Specialist (3)

High School Science Specialist

ELA Specialist, Middle School

Educator Certification Specialist

Administrative Secretary - Child Nutrition

.NET Application Developer/Programmer

IMS Assistant Director

Family Service Worker - Eustace

Family Service Worker - Longview

Desktop Support Technician

Head Start Mental Health Specialist

Federal Programs Specialist

Communications Technician

Secretary Meeting

There is a secretary meeting scheduled for November 12, 2015, at 3:00 pm in the Neches Room.

Please sign up for session # 053183. Agenda below.

Region 7 ESC

Secretary Meeting

November 12, 2015

3:00 pm, Neches Room

  1. Welcome – Elizabeth Abernethy

  2. MIS/Time Accounting/Workshop Cycle – Tyll Pennock

  3. Finance Issues – Carrie Holland

  4. Purchasing – Katie Chenoweth

  5. Questions or Comments

  6. Closing – Elizabeth Abernethy

AEOP Membership Drive

AEOP would like to invite all support staff to join AEOP! We serve students and families in several ways and we would like you to be a part of that service. Our biggest commitment is to our scholarship fund; Each year we are able to help a student with their expenses for college by offering a scholarship to Kilgore College.

Membership dues:

Returning Members- $7

New Members - $5

Send your money to Linda Johnson in the DMAC department. Thank you for being a part of AEOP!

Denim Day

Lee National Denim Day will be November 20. To make it simpler, this year we are only accepting online donations. Click image below to go to the website; the team ID is 100050. Call Patricia McGarity with any questions. Once you have donated, you can get a pin from Patricia McGarity. Thank you for your support!

United Fund of Kilgore

Turn your card in to Patricia McGarity in Administration! Please remember if you sign up for payroll deduction, it will start next month and go through August. Thank you for helping us reach our goal!


To: Beran, Beverly <BBeran@esc7.net>
Subject: Jill Beall

I would like to compliment Jill Beall on her workshop yesterday in Martin's Mill. My sped staff was thrilled to see her again and I am amazed each time by her knowledge and energy that she has for special education and assistive technology. Region 7 is certainly very fortunate to have her as an employee!


Casey Swain, M. Ed.

Special Education Director



Thank you for allowing me to be a part of your workshop last week. I learned much more about culture responsiveness that will help me in my work and life

Have a great day!


Connie Rhymes, Education Specialist
Region 8 ESC


To: Stanley, Donna <DStanley@esc7.net>
Subject: Report

I just want you to know one of our teacher that went to the Girls in technology came back and said in 20 years of teaching that was the best thing she had been to.

Her name is Cathy Lott







Thank you for coming out here yesterday. I appreciate your attempts to impart some knowledge into this 'ol brain of mine!

Seriously, on a professional level, I am overwhelmed about all that I have to learn as a District Test Coordinator! But with the help from knowledgeable professionals like you who will provide the information concisely, and who will provide oversight, I know that everything will be okay. And personally, you are a hoot! I enjoyed your company, and your laughter is contagious!

Again, thank you for taking your time to come out here.

Looking forward to meeting up with you again.

Beverley Simmons

Trinidad ISD


To: Weatherford, Vicki <VWeatherford@esc7.net>
Subject: Back to ACE Bash/MISD

Good afternoon,

I truly enjoyed the workshop on yesterday! I wanted to share some of the pictures from our Back to ACE Bash.

Gail Frazier Jones

ACE Family Engagement Specialist

Marshall ISD


To: LovelyWatson, Henryett
Subject: FW: Lindale inclusion training

Sonya and Sherry,

Thank you again for the great day of training yesterday! Our teachers truly felt that they learned a lot of valuable information that they'll be able to use immediately. We appreciate your time and effort and we look forward to having you spend some time on our campus in the near future.


Ann Paine

Transition Coordinator

Lindale High School


To: Holt, Donna
Subject: Meeting

Donna, it was a pleasure meeting with you today for our shared concerns. Thank you for the materials, and for brainstorming with us about out students at Truman.

Please don't hesitate to call me at any time. I look forward to seeing you on the campuses.

Have a great day. You certainly brightened mine.


(Program Supervisor, Upshur County SSA)


To: ewalker@esc7.net


My name is Barbara Scates and I am Network Administrator at Excelsior ISD.

My superintendent was impressed with the Digital Learning presentation at the Superintendent's Meeting. We would like more information about smore.com. I see there is some Tech training set up for 2016, but would like to look more into this as soon as possible.

Thank you in advance for any help or information in this area.


Barbara Scates

Network Administrator

Excelsior ISD


Dear Quinten,

Thank you so much for all your help in implementing PBIS this summer. Our staff really enjoyed your presentation and getting to know you. We look forward to working with you throughout the upcoming school year!


Raylene Conner

Henderson ISD


To: Ashley, Lanetta <lashley@esc7.net>
Subject: RE: Changing Our Scantrons to Use State Student IDs

Thank you. We have started slugging this morning already and everything is working fine. Thank you so much for your assistance and for being so easy to work with.

Patricia Heidel

Director, Elementary Ed

Columbia-Brazoria ISD

One Man Who Created a Sale by Creating a Service

Excerpt from Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer

One of the most overworked words in salesmanship is "service." I would like to remove it from applying to those regular attentions which any sensible salesman gives to his customers. Service, to my mind, should mean a unique, new, tailor-made, extra contribution made to a customer's welfare beyond routine follow-through.

When Conrad Hilton took over the Palmer House in Chicago, all hotels were crowded in the wartime rush for accommodations. Travelers found themselves roomless and frustrated. Hilton saw day after day the familiar sign: "Sorry! No rooms today without reservations." It got on his nerves. That word "sorry!" stuck in his crop. It was weak, and it looked insincere. Suppose he were a traveler just arrived in the city looking for a room in the Palmer House? He could feel his own gorge rise.

It was not long before that sign was down. In place of it, he set up accommodation desks with hotel representatives at them ready to help a stranded traveler find a room in another hotel. They did not always succeed in their quest, but there was no doubt in the mind of the guest that the Palmer House sincerely wanted to help him. It stood the hotel in good stead when later days brought about a situation in which there were more rooms than guests.

Well, what can we learn from this? On one hand, you couldn't blame anybody who's a regular employee from saying, "We're sold out right now. We don't have any more. We're out of stock with that item right now." And, the customer says, "Oh, rats," and goes away.


Get Real...My challenge to you is to take ownership of the problems that come your way. If you take ownership of the problem, then you take ownership of the customer. If you try to delight customers in every way (even when you think you can't), you will become a long-term winner. If you let them go away, someone else is sure to take care of them that day -- and for days beyond.

Problems often show up as opportunities in disguise -- it's all in how you view them. And the cool part is -- The choice is yours.

Just because you can't fill the need, does not mean the need goes away -- it just means someone else gets to fill it -- guess who?

Just Try This...The challenge for you is to think of what other ways you can respond or react other than saying, "We're sold out," or "We're out of stock," or "We don't carry that," or "We're not taking any more reservations," "That sale ended yesterday."

Here's the secret: just say it in a way that you would want to hear it. Just do it in a way that you would want it done to you. GOLDEN.

“Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.” ~Martin Luther King Jr.

"Region 7 Education Service Center is committed to district, charter, and student success by providing quality programs and services that meet or exceed our customers' expectations."