HOW TO USE FRONTLINE CENTRAL
SOS GROUP'S ONLINE HR SYSTEM
WHAT IS FRONTLINE CENTRAL?
Frontline Central is part of Frontline Education.
SOS employees use a variety of Frontline programs,
such as Absence Management, Time and Attendance, or Professional Growth.
THINK OF CENTRAL AS THE "HR DEPARTMENT" OF FRONTLINE.
Central creates a way to safely and securely streamline employee information online. Whether it's submitting a direct deposit form or updating your emergency contact information, employees are able to do all of this (and more) quickly and efficiently by submitting forms and reviewing documents online.
HOW TO USE CENTRAL AS A SOS EMPLOYEE?
* CENTRAL WILL BE YOUR GO TO PLACE FOR FORMS AND HR INFO.
SOS Group will use Central to send you any important forms or documents necessary for your employment. For example, you may receive a new Emergency Contact form to complete or a form for renewing your clearances, if needed, through Central. Be sure to check your email for anything coming from Frontline Education!
* HOW DO YOU COMPLETE FORMS?
- Log into your Central account.
- Click on My Forms (the paper in a tray icon) on the left-hand side of the screen.
- From here, you may navigate to the different forms. See below for specifics.
* SOME FORMS WILL BE AVAILABLE FOR YOU TO COMPLETE WHENEVER NEEDED.
These forms are called "Employee Generated Forms". Be sure to select the correct form for what you need and your company. To find these forms, select My Forms in the side navigation and click Forms I Can Start.
* SOME FORMS WILL BE SENT TO YOU TO COMPLETE.
When a form is sent to you, you will receive an email notification that a form is available for your to complete in your Central account. To complete the form, log into Central, select My Forms in the side navigation and click on the form title under Current Forms. Forms that you have sent or previously completed, will be listed under their respective area and may be viewed by clicking Sent Forms or Completed Forms. If you see a small down arrow next to a form title, this signals that additional forms are listed within this packet. Click on the down arrow to view all forms.
* FORMS WILL STAY IN YOUR ACCOUNT FOR FUTURE REFERENCE.
You may need to reference or review forms or documents, such as the company handbook. To do so, select My Forms and click on Completed Forms and then choose the form you would like to view.
HOW TO LOG IN TO CENTRAL
WHAT IF THE FORM I NEED ISN'T LISTED?
Just contact your Supervisor and request the needed form. If it's available, he or she will send it to you through Central. If it's not, we will do our best to quickly create a form or send you a paper copy that we will upload into your account for future reference.
Either way, don't hesitate to contact us if you have any questions!
We find that sometimes, if there's an issue with Central, that clearing your browser's cache can be helpful. What's a cache? Don't worry, we had to learn that as well!
The attached PDF will walk you through how to complete the process.
WANT TO LEARN MORE OR HAVE QUESTIONS?
Frontline provides a help section for each of their programs, including Central.
To access the help section, log into Central and click on the question mark to the right of the search bar on the top of the website. (This is also where you would locate the help section within Time and Attendance, Absence Management, and Professional Growth.)
Additional information is also provided below. All of the documentation and videos are available in the Central help section.
+ Employee Quick Start Guide
+ Getting Started for Employees (Video)
+ How to Access "My Forms" (Video)
+ Accessing and Completing a Form
Please don't hesitate to contact your Site Supervisor or the main office at the following information if you have any questions!
We're here to help!