Taylor ISD DuckLink # 43

empowering student success and school improvement

September 2, 2015

a publication of the Taylor ISD Technology Department

Creating a Technology Help Desk Ticket

The Technology Department is happy to serve you and strives to support you in a timely manner. Would you please remember to submit your requests via Eduphoria Helpdesk as much as you can. This will help us all keep track of your requests. Below you will find a link to a handout and video on the procedure.


Visit Eduphoria at https://taylor.schoolobjects.com


Creating a Technology Help Desk Ticket Handout

Creating a Technology Help Desk Ticket

SchoolWay App: Making It Easy to Communicate with Parents

If you find your parents or students aren't reading your emails or visiting your website as much as you like, have you tried out the SchoolWay app? All teachers have accounts in this system that will allow you to send push notifications that will pop up on smartphones. You can schedule messages to appear whenever you like. Just encourage your parents to download the app and subscribe to your feed.


Teacher Quick Start Guide


These guides may be handy to share with parents and students.

Apple Download Guide

Android Download Guide

Submitting Out-of-District Training for Credit

Please remember to follow these procedure for submitting out-of-district credit for trainings you attend. Contact Kim Kolinek at kkolinek@taylorisd.org with questions.


Submitting Out-of-District Training for Credit

EduHero Recommended Courses by Job Role

There are over 100 courses available in EduHero. We hope you take some time to browse through what's available and see what's good for your job role in the district. Click this link to see a recommended list.


You can enroll and begin a course by following these steps.


  1. Login to Eduhero.
  2. Type the title of the topic in the Search box and click Enter/Return.
  3. Click the topic.
  4. Click the blue box labeled Enroll for Free.

Dates to Remember

  • September 11, 2015- Teacher Self Report, Part 1 is due
  • September 18, 2015- Compliance Training for all employees is due.

Help Desk Contact

Eduphoria Help Desk- https://taylor.schoolobjects.com

Phone: 512-365-5015 or x1900


Be sure to visit the Taylor ISD Technology site for more information.