Liisbet Suurväli, Melissa Tabur
9.Poor results at school
How to deal with distress
Take the person aside and talk to him / her in private. Try to give the other person your undivided attention. Just a few minutes of listening might enable him or her to make a decision about what to do.
Listen carefully and with sensitivity. Listen in an open minded and nonjudgmental way.
Be honest and direct, but nonjudgmental. Share what you have noticed and why it concerns you.
Direct the person to the Counseling and Mental Health Center (CMHC).
Follow up. Let the person know that you'll be checking back with him or her later to see how things turned out.
Responding in a caring way to a person in distress can help prevent the distressed person's situation from escalating into a crisis.