Member Services Early Close
Tonight's Instructions - Tuesday, May 10
Please continue taking calls until the queue is cleared
- If you feel you will be unable to complete the Member's request before 5:45 p.m., please offer to fill out a Call Back Request Form for the Member
- Log out of all systems by 5:45 p.m.
Consider using the following spiels when speaking with Members who's requests you are unable to complete:
- "Due to a planned behind the scenes systems maintenance, I am unable to fully complete your request at this time"
- "I completely understand the nature of your request. Unfortunately, due to a planned behind the scenes systems maintenance, I will be unable to complete this request at this time."
If filling out the Call Back Request Form:
- Please specify the hours or time of day the Member is available
Advisors scheduled until 7:30 p.m:
After you have completed your last call
- Log out of all systems except your soft phone
- Aux 05 to Meetings
- Attend the Member Services Gathering on the first floor in Bright Lights
- After the Gathering, please come back upstairs and log out of your soft phone