Workforce Development Partnerships

Teaching Soft Skills to Tomorrow's Workforce

Customer Service

One-third of North Carolina businesses feel that the emerging workforce is deficient in Customer Service skills. Beginning in pre-K our educational institutions play a significant role in training tomorrow's workforce. The fibers of Customer Service skills are woven throughout the pre-K 12 curriculum.

Good Customer Service boils down to treating others as we would like to be treated. As simple as this sounds, there are many facets to good Customer Service that are fundamental to growing our economy. Attributes of Customer Service include Kindness, Honesty, Clear Communication Skills, Patience, Tenacity, a Willingness to Learn, Attentiveness, Empathy, Taking Responsibility, Listening Skills, and Conflict Resolution Skills. With the ever increasing advances in technology, Computer Proficiency is also viewed as being a skill that is essential to good Customer Service.

If we are going to make a positive impact on the NC economy, we need to give added focus to the fundamentals of Customer Service.

JobLink Mobile Classroom

Public schools in Forsyth, Davie, Rockingham, Stokes, Yadkin, and Surry Counties can schedule the Mobile JobLink Center so that their students can be better informed about the employment services that are available through Workforce Development. This mobile center can also be used as a resource for unemployed or underemployed adults in your community.

If you are interested in scheduling this mobile classroom for your school or community, send an email to and let us know how we can support your vision.

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