2.09 Selling Process
2. Determine needs
Find the customer's reasons for buying as early as possible. Observe, listen and question and engage them.
4. Overcome objections
Legitimate reason, doubt or hesitation for not buying. Is the objection based on, need, the product as in color size or style, the source, price, or is it bad timing?
5. Close the sale
Obtaining an agreement to buy. Look for buying signals and be ready to close at all time. Be sure to help the customer make decisions, and create a ownership mentality.
6. Suggestion Selling
Selling additional goods to enhance the original purchase.