Knowledge Management Software

Reviews Found on Capterra for 2015

Salesforce Analytic Cloud

Designed to support a business that is centered around sales.


Features


  • Collaboration
  • Data Management
  • Self-Service Features
  • Web Based
  • Use on any device



No reviews listed at time of research that show any biases or assumptions.


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Salesforce Analytics Cloud Overview Demo

Communifire

Communifire is a social networking platform that can be used to communicate not only between employees, but it can also be set up to communicate with customers.


Features

    • Advanced Search
    • Cataloging / Categorization
    • Collaboration
    • Data Management
    • Discussion Board
    • Document Management
    • FAQ
    • Full Text Search
    • Guided Problem Solving
    • Process Management
    • Self Service Features
    • Self-Learning


    While I like the idea of using social media in business to create a community of practice I feel like the products website assumes that people will want to check this platform at anytime. It does not seem to provide a work and home separation.


    In one of the reviews the reviewer broke down the pros and cons of this product.

    Pros

    • very intuitive
    • extremely good customer support
    • best value for money
    • flexible

    Cons

    • documentation in user interface pages is less (like pop up help menus)
    • works only on Windows OS/ASP.NET runtime

                          Communifire - The Social Platform for Work

                          Confluence

                          Confluence is an organizational system that allows members to share and collaborate on projects and documents through a wiki set-up. It still has some social aspects, but it does not go the full social media route like Communifire.


                          Features

                            • Advanced Search
                            • Cataloging / Categorization
                            • Collaboration
                            • Discussion Board
                            • Document Management
                            • FAQ
                            • Full Text Search
                            • Process Management
                            • Self Service Features
                            • Self-Learning


                            This software can only work if everyone is actively using it. If someone does not check-in to the software then projects may fall behind. This system does not allow for outside software and individuals must learn the new system.


                            Based off of one review here are some of the pros and cons of this system.

                            Pros

                            • No out of sync document instances. There is one instance with the ability to post live excerpts or link to the document elsewhere. When the document is revised, shared content is also.
                            • Ability to search all document content.
                            • Group memberships can be granted to users in a simple way, allowing for reviewing assignments, permissions, targeted content, and task lists.
                            • A variety of macros allowed many additional features within our local instance (self-hosted). These include: a read confirmation macro (to record employees keeping up to date on required procedures), a document approval macro with configurable workflows (the basis for our document change/review procedure), page attachments (that allows related documents to be stored on summary pages), a reporting macro that automatically creates summary table on parent pages in a tabular form of their child pages, and a very simple flow charting macro (Gliffy) that is fairly powerful.

                            Cons

                            • Editor is a bit buggy (with numbered/bulleted lists) and plays differently in different browsers.

                                              Confluence Team Collaboration Software Overview Video

                                              HelpGizmo

                                              HelpGizmo appears to be strictly a knowledge sharing platform. It allows for manuals, handbooks, and other information based documents to be stored and shared between employees and customers.


                                              Features


                                                • Advanced Search
                                                • Cataloging / Categorization
                                                • Document Management
                                                • FAQ
                                                • Full Text Search
                                                • Guided Problem Solving
                                                • Self Service Features
                                                • Self-Learning


                                                This is a self-guided documentation system that can only be changed by the higher-ups who have access to the account. There is no collaboration available.


                                                Reviewer Pros and Cons


                                                Pros


                                                • The tool is very intuitive, yet very robust.
                                                • The support staff is hands down the best support staff that I have ever encountered. They are friendly, knowledgable, and expedient in all questions and comments that you have.
                                                • Custom Branding Options.
                                                • Flexible to meet the needs of your organization.

                                                Cons


                                                None listed on any review.

                                                Spoke

                                                Spoke is different from the previous systems described because it is a social learning platform. It allows employees to take courses, share resources and discuss what they are learning. Depending on the group of people this could lead to a community of practice within the learning space.


                                                Features

                                                  • Collaboration
                                                  • Content Management
                                                  • Discussion Board
                                                  • Document Management
                                                  • Full Text Search
                                                  • Self Service Features
                                                  • Self-Learning


                                                  No Reviews were available for this system.