Care Leads News
3 Things You Need to Know About the 5-1am and 12-8am Shifts!
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To help ease my new agents into meeting production goals, I created specialized tracking sheets with lower goals. For their first month on, their goal is 5 IPH and 6 IPH for their second month. By their third month, they should be totally comfortable hitting their production goal of 6.25! I've had great success with this system so far and it gets the agents in the habit of tracking their interactions. I uploaded both sheets to googledocs for easy access. Here is the 5.0 IPH sheet and here is the 6.0 IPH sheet.