Consumer Bill of Rights

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Right to Choose

The right to have free choice among products says that people should have a variety of options provided by different companies to choose from. The federal government has taken many steps to ensure that a healthy environment open to competition is available. An example of this could be going to the store and having a choice of different brands of a product, such as cereal.
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Right to Education

The right to education says that people should have access to the knowledge and skills needed to make good choices, while being aware of basic consumer rights and responsibilities, and how to act on them. An example of this right is the option to go to school.
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Right to be Heard

This right gives people the right to voice complaints and concerns about a product. While no federal agency is tasked with providing a forum for this interaction, certain outlets exist to aid consumers if difficulty occurs in communication with a provider. State and federal attorney generals are equipped to aid their clients in dealing with parties who have provided a product or service not meeting the consumer's expectations. Also, the Better Business Bureau (BBB) is a national non-governmental organization created specifically to provide political lobbies and act on behalf of consumers. A good example of this is the option of going to a city council meeting to voice your opinion.
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Right to be Informed

This right states that businesses should always provide consumers with enough information to make intelligent product choices. Product information provided by a business should always be complete and truthful. Aiming to achieve protection against misleading information in financing, advertising, labeling, and packaging, the right to be informed is protected by several pieces of legislation passed between 1960 and 1980. An example is the requirement of companies to put a price tag on their products.

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Right to Safety

The enforcement of this right is aimed towards the defense of people against injuries caused by products other than vehicles, and implies that products should not harm their users if used as instructed. The right was further formalized in 1972 by the federal government through the Consumer Product Safety Commission (CPSC). This organization has authority over thousands of commercial products, and powers that allow it to put in place performance standards and require product testing and warning labels. A good example is the requirement for companies to also put a warning label on their products to warn consumers of the dangers of the product.

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Right to Service

This right demands that people have access to basic, essential services: adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation. A nice example is the option to call a plumber if you are having a problem with your plumbing, like in your sink, as in this photo.
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