The Benefits Broadcast
3,043 Calls... Avg caller wait time: 5 seconds, Avg Specialist "handle" time: 4:57 minutes
471 HRHD Cases in My Hub/PeopleSoft
317 Job Status Changes in Destiny
824 Worksheets submitted
334 Benefit Termination Letters
89 Evidence of Insurability Applications
102 Leave of Absence Premium Due Invoices
212 Missing Information Letters
In the News...
Change is a good thing!
As you all know, Annual Open Enrollment is right around the corner! Aetna will be our new vendor for both Life & Disability coverage this year, and Connect Your Care will be the new vendor for flex spending and health savings administration!
Additionally, both of the cancer/specified disease plans this year will be available for enrollment with NO evidence of insurability (EOI) required! This is a one-time exception for the 2016 Annual Open Enrollment window.
Work is also underway to create some additional enhancements to our online enrollment portals (both PeopleSoft and Destiny clients) that will allow employees to have a better overall user experience!
More information soon to come! Good things, full steam ahead!