IT Career Opportunity

IT Support Tecnician

The Work

IT Support Technician

As an IT support technician your job role would be to help find and correct software and hardware problems for other computer users. You would spend most of the time using phone and e-mail. If a client rang up you would be expected to record their problem and find out how it happened and then explaining it to the client. You may have to fix some of the equipment such as printers, scanners etc. Another task that you may have to do is setting up new equipment and upgrading systems. Testing and servicing equipment will be another job that you may have to do. As an IT technician you could be asked to train the clients and tell them about new systems and application software.

Entry Requirements

How to get in

You could join a company as a trainee technician if you have a good working knowledge of computer systems. Although you could improve your career prospects by gaining IT qualifications like;

  • BTEC National Certificate/Diploma for IT Practitioners (ICT Systems Support) Level 3
  • City and Guilds (E-Quals) IT Practitioners Diploma/Advanced Diploma (7266) Level 3
  • OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support) Level 3

To gain these qualifications you could take full time or part time courses at a local college or in a private training center. These courses contain optional units taken from CompTIA, Cisco and Microsoft certifications. See the Training and Development section for more details about certifications.

Another way to gain a NVQ levels 1-3 in IT Practitioners/Professionals would be to have an Apprenticeship in electronics or Information Technology.

Some work experience is required for this job.

You can find Apprenticeships in you local area but it does depend on the job market. To find out more about Apprenticeships you can visit the E-skills website

Hours & Info

How long you're working

Your typical week hours would be 37 to 40 hours. You may also have to work on call and maybe do some shift work including weekends. It is a full time one year contract.

  • Mon- Friday either 8am- 6pm or 2pm to 10pm

You will be based in an office but you may have to visit other departments within your company. You may also have to travel to different locations if you departments supports several sites.

You are in titled to 25 days of holidays per year and the opportunity to join the company pension scheme.

The starting salary is £17'500 a year.

Skills and Knowledge

What you need to know.

Some things you will be expected to know and do are;

  • A thorough knowledge of operating systems, networking, hardware and software
  • You should have excellent problem solving skills
  • The ability to explain problems and solutions clearly to non- technical users
  • The ability to prioritise and work under pressure to meet deadlines
  • A patient and methodical approach
  • The ability to work alone or as part of a team
  • You must also have an awareness of health and safety.


If you are interested in this job you should e-mail a CV to

We look forward to hearing from you.