IT Career Opportunity
IT Support Tecnician
IT Support Technician
How to get in
- BTEC National Certificate/Diploma for IT Practitioners (ICT Systems Support) Level 3
- City and Guilds (E-Quals) IT Practitioners Diploma/Advanced Diploma (7266) Level 3
- OCR (iPRO) Certificate for IT Practitioners (ICT Systems Support) Level 3
To gain these qualifications you could take full time or part time courses at a local college or in a private training center. These courses contain optional units taken from CompTIA, Cisco and Microsoft certifications. See the Training and Development section for more details about certifications.
Another way to gain a NVQ levels 1-3 in IT Practitioners/Professionals would be to have an Apprenticeship in electronics or Information Technology.
Some work experience is required for this job.
You can find Apprenticeships in you local area but it does depend on the job market. To find out more about Apprenticeships you can visit the E-skills website http://www.e-skills.com/
Hours & Info
How long you're working
- Mon- Friday either 8am- 6pm or 2pm to 10pm
You will be based in an office but you may have to visit other departments within your company. You may also have to travel to different locations if you departments supports several sites.
You are in titled to 25 days of holidays per year and the opportunity to join the company pension scheme.
The starting salary is £17'500 a year.
Skills and Knowledge
What you need to know.
- A thorough knowledge of operating systems, networking, hardware and software
- You should have excellent problem solving skills
- The ability to explain problems and solutions clearly to non- technical users
- The ability to prioritise and work under pressure to meet deadlines
- A patient and methodical approach
- The ability to work alone or as part of a team
- You must also have an awareness of health and safety.