TSI: Technology Support Internship
A Hands-On Study of Technology in an Educational Context
Student-Led Support for the 1:1 iPad Initiative
Students enrolled in this year-long elective course will be presented with technology problems throughout the day and must define the best approach to addressing or solving the problem. Students will assist staff and students with hardware and software issues from the AV in the classroom to the iPad.
Application Process
Students must apply and interview to be part of this program.
Skills Needed
Students should possess strong research, writing, and critical thinking skills. Prior understanding of Apple OS, Microsoft Windows OS, and the iPad iOS.
Type of Learner
Students are expected to be self-motivated, independent learners.
Proposed Services Offered by TSI Students
- iPad Basics
- iPad Troubleshooting
- Email Setup
- Apps Support
- General Technology Inquiries
- iPad Repair
- AppleTV Support
- Printer Troubleshooting
- Internet Connectivity Issues
- App Downloads
- Audio Visual Support
Course Activities
- Create video and written tutorials for D211 core apps (Notability, Schoology, Edmoto, etc.)
- Maintain a YouTube channel for training resources
- Blog about current topics and trends in technology
- Publish reviews about apps
- Small group presentations and trainings
- Attend a technology conference
- Present at a technology conference
- Field trip to a call support center (i.e. Chase, ADP, United)
- Soft skill exercises in customer service
- App exploration for students, staff, and departments
- Prepare for and take certification exams (Microsoft Office, Adobe, IC3, Autodesk, CompTIA, HP, etc.)
Logistics & Staffing
- TSI runs every period with 6 - 8 students in each section
- Two teachers split the prep (4 TSI preps, 2 other preps)
- Teachers are assigned 6 periods (instead of 5) and are released from their duty
Connection to the Common Core
English Language Arts Standards: Writing: Grades 11-12
- Production and Distribution of Writing
- Research to Build and Present Knowledge
- Range of Writing
- Comprehension and Collaboration
- Presentation of Knowledge and Ideas
- Key Ideas and Detail
- Craft and Structure
Other Schools Are Doing It!
- Leyden Tech Support Internship
- Leyden Presentation at the Chicago Area Business Education Association Fall Conference
- Burlington High School (Massachusetts) Help Desk: A Student Run Genius Bar