Module 3



Types of communication:

Verbal-Communicating out loud with words. (Presentations, phone)

Nonverbal-Communicating through body gestures. (pointing, leaning, slouching, arms crossed)

Written Communication-Communicating through print, handwriting, or sent electronicaly. (Buisness letter, buisness memo, E-mail, Thank-You note)

Chapters 10,11,12:

Accountability and Workplace Relationships

Employees nowadays have to stay responsible for the work that they are given.

A good employee means that they accept the task that they are given, and stay accountable on that job.

An employee needs to stay proactive and take responsibility for their actions in the workplace.

If you want to maintain a positive relationship, you have to keep a nice and consistent attitude. And if you have a conflict with an employee, confront them, and pull them aside.

On the other hand, try to avoid dating in the workplace to ultimately avoid conflict.

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Teamwork, Motivation, and Leadership

A team is made up of 2 or more people that share a common goal.

In order for a team to be successful, it has to have solid communication and good synergy

Characteristics of a good team member would include:



effective communicator

Ability to lead when needed.

All members of a group should be able to lead, so that everybody can stay on track, and not just one person is doing everything.

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Conflict and Negotiation

A conflict at the workplace is when there are two or more parties in a disagreement

Types of conflict include:

Harassment (sexual)

verbal bullying

Nonverbal bullying

Physical abuse

All of these problems can be delt with by negotiating. The best way to come to an agreement is by agreeing on an objective, listening to the other side, and working toward a common solution.

If a conflict truly gets out of hand, you can get your supervisor involved, or file a complaint or harrasement charge.

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