Captain's Log

A Training Team Newsletter - seaStar.date 2.2016

Spotlights

Updates

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101 Refreshers

Hospitality Corner

You are walking through the atrium when a guest approaches you and asks, “I’m scheduled for a tour at 2:00pm. Where should I go?”

You’re not sure of the answer. Your response:

a. That’s not my department.
b. I’m not sure…I’m on my way to lunch…sorry.
c. I don’t know, but let me see if I can find out for you.
d. That person over there can probably help you (gesture vaguely to the information desk).

CORRECT ANSWER: C

Although we are an organization under which many departments are managed, we all work as a team to ensure our guests have the best experience they possibly can while in our care. If a guest approaches you and asks a question, our team culture dictates that it is important, regardless of department, to help that guest out. After all, the guest has no idea if you are behind-the-scenes, front-of-house, or otherwise. If you are ever unsure of the answer to a guest’s question, “I don’t know, but let me see if I can find out,” is always an acceptable answer.

So, how can you help them find the answer? The simplest way is often to approach one of the front-of-house staff, such as Guest Services or Interpretive Programs. These two departments are on the front lines with our guests each and every day, and can often assist with questions related to operational information and programs. They are readily available throughout the atrium as well as our galleries. If you already know who to reach out to in order to answer the question, using a radio to contact the appropriate department is a quick and easy way to get the answers you need.

Use the wealth of knowledge harbored by our team to help ensure customer satisfaction at its finest!

Eye Protection


Eyes are priceless, eye protection is cheap.

Think of some excuses you have used for not wearing eye protection: they're not comfortable, they're dirty, they fog up. Perhaps you were doing a hazardous task for just a few seconds and did not want to stop and put them on.

While many of these excuses, you think, sound like good reasons for not wearing your safety glasses or goggles, consider what could happen if an accident did occur. Is it worth risking the possible injury to one or both your eyes? Absolutely not!

OSHA’s standards for eye protection are intended to help prevent accidents that can lead to serious injuries.

Hazards include:

  • impact (flying debris)
  • heat (anything emitting heat)
  • chemical (harmful fumes, vapors, mists)
  • dust (harmful dust)
  • optical radiation (radiant energy, glare, intense light)


If you are unsure whether or not your safety glasses or goggles are the proper type, or if they are ever damaged or lost, please report to your supervisor. Your supervisor can then take appropriate action where needed, because you could be injured, or even lose your sight, in the blink of an eye!

OSHA reference 1910.133/1925.102

Seafood Savvy - Recipe of the Month

Spiced Salmon Wraps with Pineapple and Avocado Sauce

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Directions:

For the salmon:
1. Preheat the broiler and place a rack ~ 4-5 inches below the heating element.
2. In a small bowl, combine the garlic powder, chili powder, cumin, paprika, salt and pepper to taste. Stir to blend.
3. In another small bowl, combine the honey and vinegar. Stir to blend.
4. Line a baking pan with foil, place the salmon on the pan and drizzle with olive oil.
5. Sprinkle ~ 1/2 tsp of the spice mixture over the top and sides of each filet.
6. Broil for 5 minutes., brush the tops lightly with the honey mixture, and continue to broil for 1 minute more.
7. Make sure the internal temperature registers 135 F for an instant read thermometer. Remove from the oven and let cool.

For the avocado sauce:
1. Combine the avocado, yogurt, garlic and lime juice in a food processor or blender.
2. Process until smooth.
3. Season to taste with salt and pepper.

Wraps:
1. Lay out the wrap breads.
2. Spread a thin layer of the avocado sauce over the wrap.
3. Add the spinach, onion, pineapple and a portion of the salmon to the wrap.
4. Roll them up tightly, burrito style. Serve immediately.

*Note: The pineapple sliced do not have to be grilled, but it enhances the flavor greatly. Alternatively, sear in a grill pan.
Source: Georgia Aquarium Seafood Savvy Pinterest board

(slightly adapted from Confections of a Foodie Bride)

Yield: ~4 servings

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Georgia Aquarium Training Department

Candice Taylor (4217)

Diana Welty (4208)

Erin Burnett (4324)

Jen Richards (4276)

Terri Frazier (4271)