Megan Barlow Rodan + Fields

Preferred Customer Monthly Newsletter - June 2017

Happy Summer, PC Family!

I think everyone is out of school by now, so it's vacation time for many people, and that means some fun in the sun! Woohoo! The Barlows have had some exciting stuff happening from moving (our home AND my classroom back to back) to competitions and end of year performances with my kids to deep sea fishing with B. J.'s ministry to planning for big ministry trips this has just been a whirlwind this last month or so, so I apologize for being sort of MIA, but I am back and ready to work hard for you and your summer skincare needs! I hope all of you are getting what I'm sure is some well deserved and much needed time away to rest, relax, and recharge this summer. *Please continue reading below for some important details regarding your account management, some process improvements within our little family, info on our seriously AMAZING new product, and a great giveaway from our home office.*

God bless,

Megan :)

Goodbye, and thank you, Tracy!

I want to give a public shout out to our awesome customer account manager from January to May - Tracy Halloran Scott. She did an outstanding job of communicating with you and taking care of your orders, and I am so thankful for her help during my busy months at school. I know you felt well cared for! After working with me during this time, Tracy saw the possibilities with Rodan + Fields for her own business venture and has come on board as a consultant. She is already killing it and is undoubtedly going to receive her first promotion in the next few days! Please help me congratulate Tracy on her new business by giving her a shout out on her personal Facebook page or by expressing your thanks on our private Facebook group. Love ya, mamacita!

Welcome, Saisai!

With Tracy moving on, we have a new customer account manager coming on board to take care of you. Please help me welcome, Miss Saianna "Saisai" Smith! I met Saisai through one of our regional churches where she participates in the young adult ministry and sings on the worship team, and she has quickly become one of my favorite people on the planet. She's smart, she's funny, and she's dedicated to doing everything she does well. She graduated from UC Irvine last year with a double major in education and African-American studies and a minor in sociology (that makes me tired just writing it!), and she spent the last year working as a college counselor for middle school students at Frank D. Parent K-8 School. She is moving on to work on her masters in August, and in the meantime, she's going to be taking over your account management. In order to see her messages on Facebook, you'll need to accept her friend request, and don't forget to be on the look out for a new phone number or email address in your contacts. I am beyond thrilled to have this amazing girl working with me, and I know you'll love her too! Welcome to the family, Saisai!

Active Hydration Serum

I cannot even begin to say enough good things about our new product, Active Hydration Serum. It is truly the best thing I have ever put on my skin. Truly, truly, truly. No matter what your skin type is - dry, oily, or combination - AHS works to balance it out and make it look and act younger. Check out this short video with Dr. Tim from our R+F labs to get the inside scoop on this amazing new product and what it can do for your skin. All orders placed this month that include a regimen purchase will receive a free three day sample of AHS from our home office, but I've gotta be honest - you're gonna want a full sized one immediately.
Tim Talks in the Lab: The Science Behind Active Hydration Serum


Because there are so many of you and only one account manager, we are instituting a new policy regarding your account management. The account manager will reach out to you, as usual, prior to your order processing and will ask what you need to refill, if you'd like something new, or if you need to delay your order that month. If she does not hear back from you, she will follow up twice after the initial reach out. If after three attempts at contact she still hasn't heard anything, she will notify me, and I will send you your login credentials along with instructions on managing your own account, and you will be responsible for it from then on. We are happy to manage your accounts for you and we want to provide the absolute best customer service possible, so as our PC family grows, it is no longer feasible for us to reach out more than three times with no response while still continuing to provide excellent service. This improved process is also to ensure that there is no miscommunication and that you have the opportunity to be sure your order processes exactly as you'd like it or gets delayed if that's what you need. Be extra alert this month and next as Saisai will be reaching out to you for the first time! :)

Get Started On Your Journey To The Best Skin Of Your Life

Click here to use our doctors' Solution Tool and get a customized skincare regimen recommendation from Drs. Rodan & Fields, no appointment required. Be sure to email your results to yourself at the end and then contact me to get started on your fabulous skin.
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