Module 3
Relationships (By: Seth Graper)
Communication
In Chapter 9 we went through and talked about:
*The impact of effective communication in the workplace along wiht ineffective communication.
-Encoding
-Decoding
*Types of Communication:
-Verbal Communication
-Non-Verbal Communication
-Handwritten Communication
*Discussed dangers of uncontrolled emotions at work.
Accountability and Workplace Relationships
Chapter 10:
*Connecting Empowerment, Responsibility, and Accountability.
Empowerment: puahing power and decision making to individuals closer to customers.
Responsibility: accepting power that is being given to you.
Accountability: reporting back to whoever gave you the power.
*Different types of bosses.
-Good boss
-Incompetent boss
-Abusive boss
*Discuss and analyze the different types of healthy and unhealthy relationships within the workplace.
-Employee Morale
-Negative relationships
-Dating relationships
Teamwork, Motivation, and Leadership
Chapter 11
*Came up with a defintion and idea of a good team and its function.
-Synergy
-Group
*Types of Teams:
-Formal teams
-Informal teams
*Stages of a Team:
1.) Forming
2.) Storming
3.) Norming
4.) Performing
5.) Adjourning
*Discussed characteristics of an effective team member.
*Talked about motivation and how it connects to becoming a leader.
*Types of Leaders:
-Autocratic
-Democratic
-Laissez-faire
Conflict and Negotiation
Chapter 12
Conflict: disagreement or tension betweeb two or more parties.
*Conflict management styles:
-Forcing
-Avoiding
-Accomodating
-Compromising
-Collaborating
*Types of Harrassment:
-Sexual
-Quid pro quo
-Hostile behavior
*Agree to Disagree