Communication Conflicts

Questions

  • what is conflict? Someone getting in the way of another's dreams
  • what is desirable conflict?conflict that leads to positive outcomes
  • Example of desirable conflict. position battle on a sports team
  • What is undesirable conflict ?conflict that leads to negative outcomes
  • Example of undesirable conflict. husband and wife fight then end up in a divorce
  • How can desirable conflict lead to undesirable conflict?when both people don't want the same thing
  • What is the role of a manager in resolving conflict? to make sure the organizations goals are being met
  • What is the avoidance strategy?to avoid all conflict at all times
  • What is an example of the avoidance strategy?give people whatever they want so you will not get into an argument
  • What is the compromise strategy?both people in the argument get what they want
  • What is an example of the compromise strategy?a brother and sister help each other with chores so they can both be paid
  • What is the win/lose strategy?one person gets what they want while another doesn't
  • What is an example of the win/lose strategy?

Communication is key

Understanding Conflict

*Conflict is not always bad. Conflict can be seen an many different ways and it can even lead to positive outcomes if used correctly. People use conflict for good all the time such as in sports to make players more competitive or even in work when a bonus is a steak for the employee who sells the most product. A little conflict will not hurt someone ,but if a person is consumed by winning it will become a dangerous thing that will become negative.win/lose is a way things can be negative because only one person gets what they want and the other is left in pain.

*Conflict is like a dance when partners step on each other's toes while trying to figure out who's leading or even what dance step to employ. Oftentimes the dancers go back to their respective seats limping and eager to commiserate with other dancers on the maladroitness of their clumsy oaf partner and swearing never to dance with them again. Often, other injured dancers chime in and what was an interpersonal problem becomes class warfare and the embattled leader has to put business goals on the back burners and do foot rubs to keep the conflict under control.

Conflict in the workplace is inevitable, but, if handled correctly, it can actually lead to a more engaged and productive workforce. The key is to maintain professionalism at all times and remember to be empathetic, says Piera Palazzolo, senior vice president, Dale Carnegie Training.

"The most important thing to remember is that conflict isn't inherently negative," says Palazzolo. Conflict, while uncomfortable and disruptive, can actually be a great sign that your employees are motivated, engaged, passionate and invested fully in making your business and your company succeed, she says

"Sure, you may believe that nothing's wrong if everything's going smoothly, but that's not always the case. Maybe people are just 'going along to get along,' and they're not as engaged or involved as they could be," Palazzolo says.