PROTECT YOUR REPUTATION
We built a tool to help business owners do exactly that.
FOR BUSINESS OWNERS
First Step
Second Step
Third Step
WHY IT’S BETTER THAN ANY OTHER SYSTEM?
Simple and Easy to Use
No new technology is required for you or your customers. For your customers sending you feedback, it is just sending a text. For you responding to feedback, it is just sending an email or text.
Tested and Effective
FEEDBACK platform is being used by over 4000 businesses from local coffee shops, Michelin star restaurants, high-end regional grocery store chains to dentists, doctors and auto mechanics, we serve all kinds of businesses!
Management and employees are accountable
Unlike reviews on Yelp or other sites, every OL message has a real time date and time stamp so you know exactly who was in charge when the incident occurred, how long they took to reply and whether their solution was successful.
It’s Safe
FEEDBACK masks emails and phone numbers of customers and managers so they can have a text-based conversation without worrying about leaking private contact info. Also, OL can easily block fake or harassing messages.
Why should I use OwnerListens?
We can monitor feedback for your Business!
We have an auto-generated PDF to provide which detail customer discussions with responses over a selected date range.
Will customers see Owners name and number?
No. OwnerListens exchanges no personal information; only your responses are sent to the customer. However, if your messages contain personal information in the text, it will be delivered to the recipient as part of the response.
Owner Listens Everywhere!
Owner Listens Everywhere!
Owner Listens Everywhere!
A Common Scenario:
“How was your dessert?”, asks a waiter.
“Oh... it was.... good...”, the customer chokes out. The waiter can obviously read the customers face: the panicked
eyes, the over eager smile.
The poor, awkward waiter now comes into a terrific dilemma: should she badger the insulting truth out of her overall
well-meaning customer, or go on knowing something is wrong with the food that the kitchen will continue to make,
resulting in the loss of valuable customers? Maybe she should bring the manager over.... and make a scene? Never
mind.... It’s not worth it....
The waiter knows something is wrong but will never know what it was exactly. Was there a mistake made in the
kitchen? Was the entree not served hot enough? Was there a hair in the dessert that caused it to lay half eaten. The
moment is lost, the customer will likely never return. The next day, the owner will awake to find a negative Tweet/
Facebook post or a bad public review on Yelp/Tripadvisor and lose even more customers.
Some great ideas about what you can do....
Bathroom stickers
Bathrooms are the most underutilized marketing space in most stores. While customers are there they don’t have much to do. Hanging a sign up at eye level could get their attention.
Some great ideas about what you can do....
Waiting Areas
On the counter, host or concierge desk, elevators, waiting area, etc. Wherever customers might be hanging around waiting for service with nothing to do can be used as a great place to reach them for feedback.
Some great ideas about what you can do....
Customer Materials
On materials customers are likely to look at: bill folders, brochures, hangers (for a dry cleaner), floor mats (for mechanics) etc
How much does OwnerListens cost?
(Tax ex)
OVER 4000 BUSINESSES ARE ALREADY LISTENING
We care about local businesses.
Email: ownerlisten@gmail.com
Website: www.flexcities.com
Location: 27 Michalacopoulou Street, 1075, Nicosia
Phone: 22025771 - 99448399
GET “FEEDBACK” TO PROTECT YOUR BUSINESS
Send us your contact info and sales representative at ownerlisten@gmail.com and will get back to you within 24 hours.