Cummington Connect Updates!
Week of November 30, 2020
December 2, 2020
Dear Cummington Residents,
We are happy to say that we are wrappin' it up. The majority of the service installations are done, with 337 complete as of today. We still have a couple dozen homes to hook up, and some cold drops to do, which accounts for most of those marked "new" on the pie chart, but almost all of the subscribers are now enjoying real high speed internet.
If you are subscribing for 1 Gigabit service and have not received a call to schedule your installation, please call customer service, 413-485-1251.
Finishing up and working on the municipal network.
How to Pay
You must pay your bill electronically to our internet service provider - Whip City Fiber. Payment can be made either through electronic fund transfer from your bank account or you may pay by credit card.
We encourage you to use automatic payments from your bank account (EFT). This saves you and the town money and ensures you don’t miss a payment, which could result in service disconnection. You will have the option to pre-pay your account if you so choose.
Payment by cash or check is not an option due to the costs involved. We hope you are already accustomed to automatic bill paying for other household expenses.
How You Will Be Billed
Whip City Fiber will issue electronic invoices to the email address you provide. You must provide an email address to sign up for service. There is no option for paper bills. This is to ensure costs of operating our network are as low as possible (plus it saves trees!).
Bills are due upon receipt. There is a 10-day grace period, after which time your account will be deemed in default, service will be suspended, and a reconnection fee will be charged.
Questions about your bill? Please call WCF customer service ,1-413-485-1251.
Contact Us or Whip City Customer Service
Allan Douglas, MLP Manager
Having trouble? Who do you call?
If your power is out- call Eversource: 800-592-2000
If your landline is out- call Verizon: 1-800-922-0204