LeaseStar Update

October 2015

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Exciting News

  • LeaseStar Classified - We are proud to present an all-new LeaseStar Classified Portfolio Performance Report. It includes a user-friendly presentation of Performance Analysis, Week-Over-Week Comparisons, Colorful Indicators, Performance Grades, and more.


  • Monthly Call - I look forward to reviewing the new Classified Report on our next call. We trust that you will enjoy this new level of visibility into your portfolio's performance. Let's partner together to ensure all site teams are maximizing the Posting Tool.
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LeaseStar Training

We are finalizing customized training modules for users who may need refresher training on Lead2Lease, Marketing Center, Classifieds Posting Tool, Listing Builder, or Syndication.

Support Case Analysis: January - October, 2015

  • All Mission Rock Support Cases on average were closed much faster than the standard outlined by the RealPage SLA agreement.
  • Critical Support Cases were closed on average in less than one half hour.
  • High Priority Support Cases were closed on average in close to 10 hours.
  • Medium Priority Support Cases were closed on average within a few days.
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Implementation & Sales

Implementations


  • Rebecca Bleeker, Mission Rock's Implementation Consultant has confirmed that all implementations are on schedule.


Sales


  • Katie Rose, Mission Rock's Account Representative is ready to welcome inquiries about new solutions and new community partnerships.

Product Highlight

EGG Smart Locker


  • Frees staff from time consuming package management.
  • Automatically notifies residents when a package is delivered.
  • Retrieve packages 24/7 - No more rushing for office hours or waiting in line.

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