Knowledge Management Updates
22 March 2016 KMR Meeting
Suspense: 31 March Data Call
Definitions of Product/Service/Capabilities:
A product is a hardware item, software, or process that a customer can acquire and implement directly. The key distinguisher between a product and a capability/service is that the customer can acquire or access the former directly, with little or minimal technical assistance from ERDC. If you can’t provide a distribution source for the technology, it probably isn’t a product. If a distribution source will be available but not until sometime in the future, chances are the topic is ongoing research.
Some products may be commercially available, others distributed through ERDC websites, some may even be the website itself when the concept and operation was developed by ERDC, such as the NRM Gateway.
A capability or service is technology support provided to a customer, usually on a reimbursable basis. A capability could include providing a customer with access to unique expertise of ERDC personnel or access to ERDC facilities to conduct research, experiments, or tests to solve customer problems. It could mean experts apply a product (the supporting technology) to solve a problem on behalf of the customer.
A service could include the customized application of an ERDC developed technology and the implementation of that customized technology solution for a particular customer.
News Reel: KMRs are the boots on the ground for communication
Bryan also said that PAO could be used to put out press releases for publications. So if you know about your people publishing in magazines, etc. contact Bryan to help spread the word. Again, reusing our KM material.
"Did You Know?" was an idea pitched by Bryan about publicizing any new "toys" that your lab has purchased, such as strategic purchases or any other "new toy" that others may want to use or know about. This is another great way for us to share our knowledge. So if your lab has any new toys, please send that information to Bryan. As a KMR, ask your MIO chief if there have been new purchases that maybe beneficial to your lab and to the ERDC.
Digital Signage Coming Soon!
Cisco is ready to conduct training on digital signage and we need to involve the KMRs in the training since they will be lab POCs for content at the lab level. We're looking at April for training (week of 11th if possible). We'll have to handle training remotely for those who aren't in Vicksburg.