Tech Updates October 2018
Connected Learning Days - Communications
If you are having trouble setting up Shoretel Communicator or logging in, please submit a help ticket.
Web Help Desk reminders
- We know there are a lot of choices for the ticket types; these help us categorize and route tickets. If you're really not sure, just use a type from the Other Inquiries list.
- The Assistive Tech group is specifically for items related to special education setup and support.
- If you need help with a student account (for instance), information such as student name and ID number is very helpful.
- If you have multiple issues, please submit multiple tickets. It helps in keeping items from getting lost in the shuffle.
- Using the help desk versus e-mailing a tech directly allows more of the tech staff to monitor and work on issues, which is especially helpful if people are absent.
As always, thanks for using the help desk!
Toner: Printers are all set up to automatically request toner when they are down to 10% remaining. Occasionally we will work with the vendor to adjust that percentage to a higher number if a printer is heavily used.
Multi-Function Printers (MFP): At the end of October, we expect a shipment of new MFP devices to arrive. They will remain wrapped until we are ready to deploy them, likely around mid to late November. These will replace most if not all of the HP brand MFPs. The new models are all able to print, copy and scan, and all have the option to print in color.
Our current fleet of MFP devices averages about 8 years old, with some having logged a million pages or more. A district-wide replacement requires more effort up-front but simplifies things on the support side. Obviously we incur a cost for the new devices, but we are getting better rates for our cost per page than what we can get on the current models.
Adobe Creative Cloud Software
The licensing process for Adobe software changed this summer. As a result, if you use any of the Adobe products there are some updated steps for installing and using their software. A detailed article is available on Tech Tools to walk you through the steps and includes a list of all affected programs.