Coronavirus Updates and Resources

Big picture


We want to hear from you!

Do you have some great tips on how your company and staff have made modifications to your normal business routine?

How are you handling maintenance calls?

Are you showing units via virtual tour, video, Facetime?

What feedback are you getting from your residents?

Please email Katie at with your tips!

Dear NAA Members,

Today brings a lot of unknowns and uncertainty. Many residents won’t be able to make their rent payments and, in turn, we realize the devastating implications this loss of income has for our members. As we move through April 1 and the coming days, the National Apartment Association (NAA) is urging all residents who are not financially affected by COVID-19 to pay their rent. Additionally, we have created guidance on rent collection amid COVID-19 with a webinar and best practices.

NAA continues to work through the federal legislation passed last month – promoting those elements that help housing providers and identifying deficiencies where more work is needed. We are fighting for much-needed relief measures in Washington, D.C., and will engage all members in an advocacy campaign soon. In the meantime, we urge our members to contact their state and local lawmakers to ensure that the apartment industry is considered in relief measures at every level of government. Please see this list of industry-supported state and local solutions that was adapted from our friends at the Chicagoland Apartment Association.

To address the most pressing concerns about rent strikes and rent regulation restrictions, we encourage you to consider sending the following messages to your elected officials:

  • Mayor, Councilmember, County Commissioner or Governor, we need your help to make clear that residents must pay their rent and otherwise comply with their leases. Mass non-payment will be devastating; it will impede our ability to pay property taxes, destroy the local economy and harm our efforts to keep people in their homes during this public health crisis.
  • We also ask that you reiterate: Renters should not be persuaded to adhere to calls for rent strikes.

Your local voice will resonate with lawmakers and can make a difference. The times ahead are tough and uncertain but know that we continue to fight for our industry’s needs day in and out.

Please stay safe during these trying times.

Robert Pinnegar, CAE
President and CEO

National Apartment Association
4300 Wilson Blvd., Ste. 800, Arlington, VA 22203 |

NAA Urges Rent Payments, Additional Relief Measures Amid COVID-19

The National Apartment Association (NAA) released the following statement on rent payments amid COVID-19:

Today brings uncertainty for the entire rental housing industry as rent and mortgage payments loom large. Many residents will not be able to make their rental payments – through no fault of their own – which, in turn, will have devastating implications for apartment owners and operators. To minimize the damage, NAA is urging those of our nation’s 40 million renters who’ve been financially unaffected by COVID-19 to make their rent payments in full and on time. Paying rent ultimately keeps people in their homes by ensuring housing providers can meet their own financial obligations and keep the entire apartment community afloat in these troubling times. Rent payments also allow us to keep properties staffed and actively managed to protect our residents from exposure to COVID-19 as a growing number of Americans fall under stay-at-home orders. We stand with our residents, developers, owners and operators as we navigate these challenging times, and encourage flexibility as we continue to work with policymakers and industry leaders to ensure apartment community needs are met.

HD Supply Is Able To Temporarily Offer The CPO Course Online!

Deadline to register is April 3!




NAA Webinars


Toni Blake Leadership Crisis


  • New COVID-19 Federal Laws - NAA offers an examination of new federal legislation aimed at addressing the spread of COVID-19. Guidance is presented by Greg Brown, NAA Senior Vice President of Government Affairs. Released 3/30/2020
  • The Importance of Continued Training - A closer examination of why continuing training is important during COVID-19. Guidance is presented by Joy Zalaznick, Director of Training and Development for Kettler. Released 3/30/2020.
  • Shelter in Place: Restrictions on Business Operations - NAA offers guidance related to shelter-in-place orders and what they mean for business operations. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Released 3/26/2020
  • Guidance for Suppliers Amid COVID-19 - NAA provides insight for rental housing industry suppliers amid COVID-19. Guidance is presented by Kirk Downey, Chairman of the NAA National Suppliers Council (NSC) and COO of Liberty Rent. Released 3/25/2020
  • My Resident Tested Positive for COVID-19, Now What? - NAA offers operational insight for how to handle a resident testing positive for COVID-19 . Guidance is presented by Ayiesha Beverly, NAA Senior Staff Attorney, National Lease Program. Released 3/24/2020
  • How to Respond to Media - NAA offers guidance for crisis communications and handling media inquiries during the spread of COVID-19. Guidance is presented by Todd Usher, NAA Manager of Public Relations. Released 3/23/2020
  • How to Handle Maintenance During COVID-19 - NAA provides insight into how to handle maintenance during the spread of COVID-19. Guidance is presented by Paul Rhodes, NAA National Safety and Maintenance Instructor. Released 3/20/2020
  • Legislative and Regulatory Updates - NAA provides a property management-focused legislative and regulatory update in light of the spread of COVID-19. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Released 3/19/2020
  • Teleworking Amid COVID-19 - NAA shares guidance that will be helpful as organizations transition from normal business operations to working remotely. Guidance is presented by Nancy Carbone, NAA Senior Vice President, Human Resources & Administration. Released 3/18/2020

Chadwell Supply "Virtual Lunch" from Wherever You Are

What Can Maintenance be Doing Now?

with Vann Flippen

Friday, April 3, 2020 at 12:00pm (ET)


CLICK TO VIEW Helpful Virtual Lunches (Previously recorded)



APRIL 7-10TH 9 AM - 12TH


(This class is being held directly through Chadwell Supply)