2.09 Steps of Selling Process

By:Cole Tysinger

1.) Approach Customer

Approaching the customer means greeting them and asking them if they need help with anything.
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2.) Determine Needs

The worker needs to determine the customers needs by asking questions and listening to what the customer has to say.
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3.) Present the Product

When you find out what the customer needs then you can find a product they were talking about.
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4.) Overcome Objections

Sometimes the customer has objections about the product, you overcome that by giving features and benefits of the product to the customer.
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5.) Close the Sale

To close the sale you need to sale the product to the customer.
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6.) Suggestion Selling

Suggest different items but similar to their needs to see if they want that too.
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7.) Build Relationships

The worker or company needs to build a relationship with the customer by sending them e-mails, letters or even calling them to make sure they are satisfied.
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Pictures Cited

-http://www.big-momentum.com/wp-content/uploads/2011/01/customer-business.jpg

-http://www.melspeak.com/wp-content/uploads/2014/08/Talking-to-Customers.jpg

-https://lorangeinstitute.files.wordpress.com/2011/10/steve-jobs-presenting.png

-http://d1zlh37f1ep3tj.cloudfront.net/wp/wblob/54592E651337D2/724/99FE1/YZ0tm52LEJui0NIUmJAFhg/overcomingobjections.jpg

-http://www.genwhymovement.com/wp-content/uploads/2012/10/sold_girl.jpg

-http://image.slidesharecdn.com/suggestionselling-111016220259-phpapp02/95/suggestion-selling-4-728.jpg?cb=1318802824

-http://www.thecherryshare.com/pictures/build-better-relationships-by-communicating-with-your-customers-54005400.png