Insurance Fraud Bureau
Insurance Fraud Bureau: Customer Relationship Manager, IFB Grade 13, salary c£45k Milton Keynes, with regular UK travel
A vacancy has arisen for a Customer Relationship Manager at the IFB reporting to the Director, IFB. This role will support the delivery of first-class counter fraud services to the UK insurance industry.
The successful applicant will be responsible for:
o Development and maintenance of a customer relationship management programme
o Contribution to a customer centric and partnership culture being embedded into the IFB team
o Regular engagement with customers by telephone, in person and by email
o Participation in new IFB customer engagement and development
o Early identification and escalation of IFB service delivery issues and provision of customer support for remedies
o Escalation point for unresolved operational and performance issues
o Production of regular management information and reports, to evidence presence of an effective customer relationship model
The successful applicant needs to have:
o Minimum QCF level 6, this equates to a Bachelor’s Degree
o Minimum of 3 years’ experience in a customer relationship or account management role (including relationship building at senior management and senior technical level)
o Successful track record of stakeholder management in a customer centric environment, including experience of generating and developing new customer relationships
o Commercial acumen
o Highly developed and confident personal presentation skills
o Understanding of supply chain concepts
o Strong communication skills with the ability to comprehend and communicate analytical and technical information
o High degree of computer literacy
o A desire to work as part of a team and think creatively
o Strong motivation to succeed
o Proven record of delivery of business results
o Demonstrated ability to think strategically and interact with customers of varying description
o Experience in leading third party negotiations
o Excellent awareness of the market place and current business pressures
This role will be based in Milton Keynes and it will involve regular travel throughout the UK.