Insurance Fraud Bureau

Insurance Fraud Bureau: Customer Relationship Manager, IFB Grade 13, salary c£45k Milton Keynes, with regular UK travel

A vacancy has arisen for a Customer Relationship Manager at the IFB reporting to the Director, IFB. This role will support the delivery of first-class counter fraud services to the UK insurance industry.

The successful applicant will be responsible for:

o Development and maintenance of a customer relationship management programme

o Contribution to a customer centric and partnership culture being embedded into the IFB team

o Regular engagement with customers by telephone, in person and by email

o Participation in new IFB customer engagement and development

o Early identification and escalation of IFB service delivery issues and provision of customer support for remedies

o Escalation point for unresolved operational and performance issues

o Production of regular management information and reports, to evidence presence of an effective customer relationship model

The successful applicant needs to have:

o Minimum QCF level 6, this equates to a Bachelor’s Degree

o Minimum of 3 years’ experience in a customer relationship or account management role (including relationship building at senior management and senior technical level)

o Successful track record of stakeholder management in a customer centric environment, including experience of generating and developing new customer relationships

o Commercial acumen

o Highly developed and confident personal presentation skills

o Understanding of supply chain concepts

o Strong communication skills with the ability to comprehend and communicate analytical and technical information

o High degree of computer literacy

o A desire to work as part of a team and think creatively

o Strong motivation to succeed

o Proven record of delivery of business results

o Demonstrated ability to think strategically and interact with customers of varying description

o Experience in leading third party negotiations

o Excellent awareness of the market place and current business pressures

This role will be based in Milton Keynes and it will involve regular travel throughout the UK.