Insurance Fraud Bureau

Insurance Fraud Bureau: Customer Relationship Manager, IFB Grade 13, salary c£45k Milton Keynes, with regular UK travel

A vacancy has arisen for a Customer Relationship Manager at the IFB reporting to the Director, IFB. This role will support the delivery of first-class counter fraud services to the UK insurance industry.


The successful applicant will be responsible for:


o Development and maintenance of a customer relationship management programme


o Contribution to a customer centric and partnership culture being embedded into the IFB team


o Regular engagement with customers by telephone, in person and by email


o Participation in new IFB customer engagement and development


o Early identification and escalation of IFB service delivery issues and provision of customer support for remedies


o Escalation point for unresolved operational and performance issues


o Production of regular management information and reports, to evidence presence of an effective customer relationship model


The successful applicant needs to have:


o Minimum QCF level 6, this equates to a Bachelor’s Degree


o Minimum of 3 years’ experience in a customer relationship or account management role (including relationship building at senior management and senior technical level)


o Successful track record of stakeholder management in a customer centric environment, including experience of generating and developing new customer relationships


o Commercial acumen


o Highly developed and confident personal presentation skills


o Understanding of supply chain concepts


o Strong communication skills with the ability to comprehend and communicate analytical and technical information


o High degree of computer literacy


o A desire to work as part of a team and think creatively


o Strong motivation to succeed


o Proven record of delivery of business results


o Demonstrated ability to think strategically and interact with customers of varying description


o Experience in leading third party negotiations


o Excellent awareness of the market place and current business pressures


This role will be based in Milton Keynes and it will involve regular travel throughout the UK.