Dialing into the SCP
THE UCALGARY STUDENT CALLER & RESEARCHER CONNECTION S16 V1
Welcome to your first Smore newsletter of the spring calling semester!
May 13, 2016
In this edition:
- Spring fundraising progress
- Special Recognition
- Welcome new callers
- Meet your new supervisors
- Representative schedule (May 16-20)
- Spring pay period
- "Care Calls" - reaching our newest grads
- Incident reports
- Looking to Pick Up a Shift?
Spring Fundraising progress
Stats as of Monday May 9, 2016:
- $2,260.14 raised
- 13 pledges
- $81.55 average pledge size
- 69.2% credit card rate
Special Recognition Update
We will resume our Leaderboard updates on next Friday's Smore, but for now we want to give special recognition to the following team members for a job well done:
POOJA - massive congratulations on surpassing the 10K fundraising mark! Pooja has raised $11,361 since joining the SCP in 2013. She joins the list of callers who have achieved over $10,000 during their SCP career and will be featured on our Lifetime Fundraising Achievement honour roll!
RAMA - secured FOUR donations these week!
MARYAM - achieved an average pledge of $100!
CARRIE - received a donation of $150 on first ask from a recent grad!
Welcome new callers!
We are happy to welcome four new callers to the SCP team!
Meet your new supervisors
We are very pleased to welcome our newest student supervisors to the leadership team!
I'm Daria and I have two cats, Kaeto and Ozai. I have a History degree from the University of Lethbridge. In Calgary I am in the Fine Arts program majoring in Visual Arts. I will be graduating in 2018. I've been with the SCP since January 2015. My favorite part of working at the SCP is the people I work with. I've made amazing friends through the SCP and my memories with all of them are fantastic.
Hey guys! My name is Busola and I am going into my 3rd year of my BA in Communications with a double minor in Business and French. I am hoping to graduate by December 2018. I've been a part of the SCP for 1 year and this is my 4th calling semester. I absolutely love the team we have and I am always looking forward to seeing it grow as well. Definitely my favourite part of the job! (:
I hope that's okay! Attached is my photo.
Hey everyone, my name is Sophie and I'm currently doing a combined degree with my BCOMM in HROD and BA in Psychology. I'm hoping to graduate of Fall 2017 or Winter 2018 (AKA I'll be in school forever). I've been at the SCP since fall of 2014 and I've had many great experiences working as a caller! I love always meeting new people and the sense of community that everyone's helped create at the call centre. I hope to further connect with everyone and help make your experiences as fun and informative as mine!
Bachelor of Nursing(BN), 2018
With the SCP since January 2015
My favourite part about working at the SCP is most definitely the people! Everyone here is like a big family, always there to support each other. It's so great to work with fun, enthusiastic individuals, all with unique personalities! Looking forward to getting to know new faces and for another great year! :)
Representative Schedule May 16-20
As a courtesy, we are providing your schedule for the upcoming week! Please note that all representatives are accountable to the scheduled shifts.
If you see a discrepancy in the schedule, please get in contact with Shahla at email@example.com as soon as possible to clarify.
FYI: Spring pay periods
Reaching out to our newest grads
During pre-call next week, you will learn more about how to engage with our newest grads and can expect to see a special script for this group!
- checking personal emails
- browsing webpages that not work related/do not enhance a live call
- using cell phones or other electronic devices
- arriving late to shift/ during pre-call
- general disruptive behaviour
Please note that these all fall in your SCP guidelines. If you have any questions about this, then please contact Shahla at firstname.lastname@example.org.
Looking to Pick Up a Shift?
If you need to call in SICK:
Monday to Thursday:
Call (403) 220-5151 and email email@example.com before 12:00pm
Call (403) 220-5151 and email firstname.lastname@example.org before 10:00am