D103 News

Lincolnshire-Prairie View School District 103; Aug. 25, 2020

Update on Internet Connectivity with iPads

Good evening D103 families,

First and foremost, thank you for your help today with supporting your children on their first day of learning for the 2020-2021 school year. We are truly grateful to have you as part of our D103 community, and to be entrusted with the education of your children.

We apologize for the technical issues that you may have experienced today. We strive to provide the highest quality learning environment possible, and we are sorry these issues interfered with that goal. We are committed to working through these issues, and any others that may arise.

The issues today stemmed from an overtaxing of our network due to the VPN (Virtual Private Network) issue mentioned earlier today. We are currently in the process of installing a new firewall, which will help to mitigate network bottlenecks. We are targeting next week for completion of this install. In addition to the VPN issue, Google was experiencing a degradation in the availability of their GSuite apps. The combination of these unfortunate events resulted in a difficult and frustrating day in terms of technology.

We will send out additional communication when we are ready to have the VPN functionality re-enabled on the iPads. We will not do this until we are confident there will not be another issue while the VPN is enabled.

In the meantime, please keep the VPN disabled on the iPad. If you would like to revisit the directions, or if you did not have the opportunity today to walk through these directions with your student(s), please visit our D103 Instructional Technology Support site where the directions are located.

Tonight and possibly tomorrow, you and your student(s) should also find additional apps appearing on the iPad. If, in the next few days, you notice you are still missing an app that you believe you should have, please visit the D103 Instructional Technology Support site.

Please feel free to reach out on our Technology Google Form when you need assistance. The form is at the bottom of the page.

Thank you and we look forward to serving you over the course of this school year and beyond!


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