Adecco Echo

Q4 2015 HR Asia Newsletter

Dear Colleagues,

Happy new 2016 and welcome to your first issue of Asia HR Newsletter for this year. We are happy to bring you more thrilling news and updates from across the region.


This newsletter includes the following topics:


Enjoy reading!


Carine Rolland

Director, Talent Management, APAC

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A Message from Christophe Duchatellier

Hi Colleagues,


I am pleased to write the foreword to this edition of the Adecco Echo – an even larger publication now as we include news and updates about Adecco Group activities in Australia and New Zealand. We are now fully Asia Pacific!


As most of you will know, the Adecco Group recently released its 2015 full year results. Revenues were EUR 22 billion, up 4% organically compared to the prior year. The EBITA margin excluding one-offs was 5.2%, up 40 bps. We delivered a strong operating performance, thanks in part to the efforts of our 3100 colleagues and nearly 73,000 associates across the Asia Pacific region. Thank you for your continued support and dedication.


We are nearly at the end of March, which means that we are already a quarter of the way through the year. Our Quarter 1 results in each APAC subsidiary will start to influence our overall performance in 2016 and we will begin to build a picture of our possible success outcomes for the year. As we move forward in 2016, and to be successful, we need to be highly focused on sales and commercial activities. To lead your market and to beat the competition, you need to constantly be in contact with your clients. We know from experience that where a competitor is number 1 in the market, with us behind, that it is nearly always because they are more aggressive from a sales perspective and focused on client growth. You have many tools available to you to develop new clients and growth with existing clients, including sales collaterals and thought leadership support, candidate reverse marketing support and other tools. All client facing colleagues should also be guided by the Client Portfolio Analysis [CPA) with helps a branch or division focus on which companies to prospect and which existing clients to grow.


So in summary, please ask yourself these questions when you have finished reading this edition of the ‘Adecco Echo’ – and take immediate action where necessary. ‘When did I last meet with my largest clients?’ ‘Which ten companies, that are not currently clients, will I target to meet with over the next month?’ ‘Which candidates can I reverse market/introduce to clients over the next week?’ ‘What networking events am I attending over the next month that will allow me to introduce my services to potential clients?. Taking action in these areas will significantly influence your overall success.


Thanks again for your support and have a great Q2.


Best regards,


Christophe Duchatellier

CEO, Adecco Asia Pacific

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Adecco Leadership Conference in Prague

The annual Adecco Leadership Conference [ALC] was held in January of this year in the historic and stunning city of Prague in the Czech Republic. Adecco leaders from across the world came together for three days of workshops, plenary sessions and networking. Our region was well represented with Christophe Duchatellier, Rafael Moyano, Ian Grundy, Serge Shine, Audrey Low, Glenda Kirkby and Luke Borg all speaking from stage at various times during the conference. We were also joined at the event by Ayumi Kunori, the Adecco Japan and Global CEO For 1 Month. The ALC presents an excellent opportunity for the company’s leaders to come together to share best practices and to prepare for the year ahead. The next ALC will be held in Amsterdam in December of this year.

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Win4Youth: 2016 Target

Let’s Run, Cycle & Swim across APAC for children in need!
As we are opening a new year with Win4youth reflecting back at 2015, what a great year it was. Together we ran, bicycled and swam an amazing 1 million kilometers. We know that we can go far beyond that in 2016 but we need your help!
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Win4Youth supports foundations giving children and families in need a better start in life. Since it’s start Win4Youth has raised 1.62 million euros for youth charities. All our combined kilometers will be converted into a Group donation to nine foundations doing a great job for people in need.

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2016 Godfather Frederik Van Lierde

The Belgian professional triathlete and 2013 Ironman world champion, is the inspirational ‘godfather’ of Win4Youth 2016. He will compete alongside with 70 Adecco Ambassadors in the Lanzarote triathlon in October 2016.

What are you waiting for? GO Team APAC!!

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Win4Youth Vietnam style

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Spot on Taiwan

Chinese New Year celebration in the Taiwan offices.

Our super trainer Glenn Smith visited Taiwan to deliver another round of GOAL training. This course covered Knowing the role and responsibility of being a leader, Self-awareness and Building up ability based on the dream map

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Christophe sharing the overall message and corporate strategy from the Leadership Conference in Prague during his Taiwan visit in January.

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Way To Work: Let us show you the way

Adecco Way To Work Programme is ON!

Adecco Group is committed to develop and find the best people to help us grow and accomplish our targets. The CEOfor1month campaign is live and this year in as many as 50 countries globally! The application period runs from March 1 to April 15.

Adecco Street Day

Let’s get out of our comfort zones on March 17 and walk the streets and places where job seekers hide. Let’s create a buzz around our brand and show them the great opportunities a career with Adecco means.

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Performers' Club, Client Champions and Great Spring Escape Event

To reward our top performers around Asia and to recognise their hard work they all got to go to Japan to explore, meet new colleagues and to spend some time with our CEO Christophe.

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Top Talent Workshop in Vietnam Work hard play hard

It’s been an amazing three months with Adecco as I embarked on my journey to discover what makes Adecco great. It is undeniably the people. Whether it is a colleague in Bangkok, a manager in Taipei or a consultant in Hong Kong, I see the same passion, friendliness and down to earth attitude. Everyone is so supportive and makes me feel right at home. There are certainly some surprises, lo and behold, our systems don’t talk to each other….something I have always taken for granted; and we do not have a common platform to share information and each entity operates on its own. Despite that, there are common initiatives that bring us together and create our common identity, like our core values and leadership principles, the Win4Youth program, our CEO One Month and Street Day that see Adecco come together in many ways to make an impact to our community.

What also impressed me and continues to make an impression on me is the dedication of the people I see around me. Driven by the sense of purpose that we can make a difference with better work and better life, our colleagues are highly dedicated to what they do and work extremely hard for the clients and associates. While we are an industry that experiences high churn, I am also awed by the fact that many of our colleagues have put in their best years with Adecco and made a mark for themselves in their career with us. Given that our business is rather diverse, we are able to offer ample career options within the Adecco Group, not just within the country but across geographies as well.


The first 3 months has been a period of discovery and learning for me. I am looking forward to leveraging on the HR community in Asia to initiate programs that will help put Adecco amongst the best of the industry players and to make Adecco a Great Place to Work!

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Spring Professional Asia Kicking off 2016

Board meeting Spring
Spring Singapore stands as host when all Country Directors gathered in Singapore for the Spring Board meeting. An action packed day full of great visions and goal settings for 2016.
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Farewell Dinner for Serge Shine
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Imran Johri, Marketing Director, Spring Asia
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Pierre Fallion, Appointed new Director for Spring, Asia

After 3.5 years with Spring, Serge Shine will be heading back to Europe to take up a position at the Adecco HQ in Switzerland. Pierre will relocate and begin as Director beginning of Q2. We welcome Pierre to Asia.

Catherine Chung, New Country Director for Spring Korea

She left a position as Director with Adecco Korea.
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Highlights from Japan

Congratulations to Adecco Japan on winning the Adecco Group Excellence Award for Best Gross Margin Increase. Well done to Kenichiro Kawasaki Adecco and the team!

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Adecco’s first robot at VSN
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What’s up Down under?

As our CEO Christophe took over as CEO for Australia and New Zealand we think it could be a great thing to give you some highlights from what’s going on down there.


Leadership Conference at the Gold Coast


Overall


These were the first kick off meetings with Australia and New Zealand as part of the APAC region. Rafa was present at the Adecco Group conference, and Christophe at the Adecco Staffing conference with all branch managers from across Australia. It was great for Australia and New Zealand colleagues to receive information from a regional and global, seeing how our countries fit in to the bigger picture.


Segmentation

Many of the branches discussed their strategies for targeting small, medium and large clients in the Australia and New Zealand markets. Matt De Zilva discussed common themes and strategies in attracting large clients, and servicing the accounts in order to not lose business. Many of the branches also discussed how to target small and medium size clients in a variety of industries to increase GM% and grow our business in industries that are thriving.


Professional / Perm

With the new addition of Richard Dunlap, Perm Director, the focus on perm was evident at all conferences. APAC leadership has made it clear that the profitability of Australia must be influenced with the increase perm and diversification of service offerings within our business model in order to increase Australia’s APAC bottom line contribution.


Digital

Digital was a massive area of focus and an exciting topic at all conferences. The strategic priority of digital was discussed from a marketing and IM perspective, but also how the branches can digitalise their processes and operations to influence the clients’ and candidates’ experience. Lindsey Ruth presented the new Adecco Staffing rebrand visual identity, to be launched in Australia and New Zealand later in the year.


Engagement

Engagement was a strong focus at all conferences, including colleague, client and candidate engagement. The conferences themselves are a great way for colleagues from across Australia and New Zealand to connect, network and learn from each other. One major priority in terms of colleague engagement will be to increase our retention rate in 2016, reducing unnecessary turnover in the branches and at head office.


Thought Leadership

Thought Leadership and CSR were common themes at all conferences. At the Adecco Group conference, Mike Davies presented New Zealand’s involvement with the Paralympics and how hosting a successful client event can not only position Adecco as a thought leader, but also increase business and foster client relationships.

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Win4Youth

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Please Welcome Whee Wah!

Ng Whee Wah, HR Director, Asia Pacific
Lead the Human Resource function for Adecco Group in Asia covering Singapore, Malaysia, Thailand, Vietnam, Taiwan, Hong Kong, China and Korea.