Customer Support Specialist
Join the BillGuard Happiness Team in TLV!
We’re looking for a meticulous, articulate team player to help lead our product to the highest standard of quality and experience, full time. With you, we will be able to ship faster and better to millions of consumers. We've got a beautiful office on Rothschild Boulevard, Tel Aviv, and a desk with your name on it.
Our customer support specialists provide information regarding the products and services offered by BillGuard. They troubleshoot, report and analyze customers' needs and feedback. They are the essential, direct link between BillGuard and its new, longtime and potential users.
Your mission, if you choose to accept:
• Support inquiries and questions via email and social media
• Extract and communicate key insights for the team from both support issues and behavior analytics
• Delight our users with outstanding customer service
• Contribute to product improvement iteration planningRequired skills:
• At least 1 year of relevant experience - a must
• English - mother tongue level
• Leadership and problem-solving skills
• High technical comprehension
• Excellent research and analytical skills
• Independent learning ability, superb interpersonal skills, team player
• Well organized with attention to details and capable of handling multiple projects at once
• We work with Zendesk and use SQL. Familiarity with those tools is not a must - but a nice plus.Think you've got what it takes?
Email: family@billguard.com
Website: https://www.billguard.com/
Location: Rothschild Boulevard 32, Tel Aviv-Yafo, Israel
Facebook: facebook.com/BillGuard
Twitter: @billguard