Tough conversations

Using "I messaging"

4 must haves in an "I" statement

  1. Express what concerns you
  2. Use a non-blaming description of disruptive behavior
  3. Briefly state the tangible consequences of that behavior
  4. Provide an invitation to collaborate on a resolution

Think about the conversation first. Include these 4 parts as you move to action steps.

Create an "I" statement around this scenario

You are working as in intake worker taking phone calls for the day. A woman calls the agency and says her husband is really a dear. He has done many wonderful things for her, and she is feeling guilty about calling you, but he does keep her confined to the house an slaps her a lot. Use an "I" message to express your concern.