Customer Support Updates

March 10, 2017

Completed and ongoing tasks from Support Team this week:

  • Joe completed a rough 16 minute demo for the educator plan -- You can check it out here. He plans to make more in the future for specific features and audiences.
  • Privacy Policy project is put on hold until we can gather all the information needed to send to the lawyers
  • Help Section is an ongoing project. Worked with Barak on the design and having some issues with formatting. I hope to have all available content consolidated by next week. Or is also helping with unifying screenshots for this project.
  • Completed the "Sharing flyers" script for Or. Hope to have her start the tutorial project next week.

Feedback from support

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Feature clarifications & requests

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  • Screenshot bug - Flyers are not rendering screenshots correctly causing the flyer to fail to be delivered
  • Broken Follow button - Viewers are not able to follow Smore users through the "Follow" button on their flyer
  • Gray dots - Deliverability issues :(

Upcoming and ongoing Projects for next week

  • Help center
  • Planning for more webinars
  • Sharing tutorial video