Ginkgo LeaseStar Update
Exciting News-New Cancellation Policy
Cancellations will no longer require an email notification. You will be able to cancel all relevant products directly in the Client Portal.
The new Cancellations process significantly enhances your visibility into the Cancellation workflow after you submit it. You will now be able to see cancellation details at the product level including Billing cancellation and Product deactivations. You can also update your cancellation request directly in the portal to communicate any last minute
changes to the Cancellations team.
Notifications have been improved. You will receive a detailed email with the information of your cancellation on submission and one when all items in the cancellation are complete. Your Customer Success Manager will also receive an email automatically informing them of the Cancellation request.
For more information, please feel fee to contact your Client Success Manager, Camille Gibbs.
Website Releases in February
Widget on iPhone 5 responsive is now working!
This fix corrected the problem where the save quote button on smaller mobile devices like the iPhone 5 was being cut off and not displayed properly. This has now been corrected and the button will no longer run off the screen.
Floor plan default sort options shouldn't be case sensitive.
This change fixes a problem where the floor plan names were not being sorted properly by name. They were sorting the names, however it would sort all names starting with lower case letters last and then all names starting with capital letters first. This has been fixed now so that names, regardless of case, will be sorted properly
Don't Forget to register for RealPage's Annual Conference RealWorld!
RealWorld Conference provides the perfect balance of product training, industry trends and insights, as well as practical case studies you can apply to your properties today.
February LeaseStarSupport Overview
Both cases were entered on the web and were resolved within RealPage's Standard Level of Service.
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