MCS Welcomes Raider the Chatbot
MCSD Welcomes Raider the Chatbot and AI Technology
What is Raider?
Raider is a chatbot that uses text messages and a knowledge base to answer your questions about MCSD and help your child succeed. You know how Siri and Alexa can answer lots of your questions? That’s basically how Raider works - except Raider only answers questions about Massena Central School District, not the current weather or nearest coffee shop. Raider sends timely reminders, information, and tips to help promote success in school. And Raider doesn’t speak, only texts.
What if Raider can’t answer my question?
Raider knows a lot about MCSD, but no bot is perfect. If Raider doesn’t know an answer, a real human will read your question and get you an answer within 24 hours.
Will my texts to Raider be read?
Yes. All texts, even those that Raider can’t answer, are reviewed by humans to ensure accuracy and continually improve Raider’s knowledge base.
Can I opt out if I don’t want texts?
Of course! Raider is meant to help. If you don’t want to engage with Massena Central School District over text, just text STOP at any time.
Raider will launch next week through a text message that will be sent to all district staff and families.
If you have any questions, please contact Kristin Colarusso-Martin at kcmartin@mcs.k12.ny.us or (315) 764-3710 ext.3621