Potential customer waiting
Potential customer waiting
Avoid a long-term vision for the management of the expectation. Implement a continuous improvement process for the reduction of waiting. Reflect on ways to accelerate customer processing. Automate where possible without eliminating personal contact.
We still need a little attention. L'analyze queues can be an important aspect queue system queueing management of system design. The queues tend to form, though, from a macro perspective, the systems are not congested. Random arrivals customers combined service time variability temporarily create congestion in the system, hence the creation of queues.
In some queueing management cases it also happens that the servers are inactive. To analyze queues, it is important to define whether potential customer population is infinite or whether it is limited to a finite number of customers. There are five basic models to analyze queues; four for queueing management an infinite population and one for a finite population. In general, the assumptions made in the context of these models are as customer arrival rates are distributed according to a Poisson distribution, while service time follows an exponential law.
Of the pending single file linear, unhanded, hospitality with personalized identification and reception after a busy wait, typologies of usable systems are more varied than it seems. If we make a queue system little history, it is certain that the wait queue (for a seller, a position, a box) has always existed, as welcoming and orienting clients porters were used for referrals to various services and that also numbered coupons had to be distributed to enable to calmly wait without queuing.
By the mid-20th century, automated home management systems, with numbered tickets, have emerged and are queue system deployed in some administrations, social services or community (home to social security in France was among the first). Queue ritualized for several information points (the Call Forward English) also had its heyday in public environments in the 90s (La Post France and SNCF, for example) and continues be used primarily cash, particularly in Anglo-Saxon countries.
(La Post France and SNCF, for queue system example). The most sophisticated computer systems and to remove the queues to single file appeared in the 90's and have continued to progress from offering many features, often unsuspected, which are exposed hereinafter. Like any process, the home must be controlled and monitored to achieve the set objectives. We mainly deal here with host solutions that do not create the physical queue (called process management solutions Dispersed or Queue in English).