Rite-Hite Corporation

Sales Coordinator Program

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Hello Sales Professionals!

Welcome to the Rite-Hite family. All of us at Rite-Hite are eager to see you and to kick off your 13 Week Sales Development Experience. Below, you will find details, instructions and answers to frequently asked questions which will guide you through arrival and kick off. We've also included some "high level" information on the Program, which we will review in more detail when you arrive.

Should you have additional questions, please feel free to reach out to Jim Schweitzer (262-305-8890) or Chad Dillavou (414-779-1423).

Welcome to your new CAREER! It's going to be a very fulfilling ride!

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In one of the best "life" quotes ever delivered in a major motion picture, Yoda sums up how Rite-Hite has designed the 13 Week Sales Coordinator Training Program. "Do, or do not."

More accurately for us, "Do. Or do not learn."

Statistics show that doing creates learning. Not just watching, not just listening and certainly not just sitting in a conference room watching and listening to a "Death By PowerPoint" presentation. Facilitated from the Corporate Headquarters in Milwaukee, WI, the Sales Coordinator Program relies heavily on your self directed, self motivated learning. In simple terms, the Program relies on YOU DOING.

From day one, you are encouraged to embrace your new CAREER and to play an active role in building the foundation for your future by doing.

Effort too, is an integral part of growth and development and we recognize effort at every turn. In the end however, one either gets the order or they do not. Do, or do not.

Thirteen weeks will fly by quickly. When you arrive, please help to ensure that you are ready to DO!

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Program Overview

Upon completion of the Program, you will be able to:
  • Effectively describe, plan for and execute "full day" target activities
  • Effectively use Rite Here to Prospect "on the fly" and support daily activities
  • Present and execute a Territory Business plan for a personal territory
  • Request and set up a professional appointment with predetermined goals and objectives
  • Identify Global/Strategic Accounts and effectively execute "best practices" to prepare for each sales call
  • Discover and address customer needs
  • Present Rite-Hite, the local Distributor and PMP professionally and efficiently
  • Present each of Rite-Hite's four Marketing Platforms and describe key statistics and concepts of each while drawing from strategic support material
  • Describe how the products within Rite-Hite's "Full Product Breadth" fit into the Marketing Platforms and how many products cross Platforms
  • Describe how the products within Rite-Hite's Full Product Breadth "work"
  • Present/Demonstrate, for their sales role, each of the products within Rite-Hite's Full Product Breadth
  • Conduct conversations with customers that competitors can not
  • Effectively navigate and use NXTGEN to support sales call objectives
  • Effectively navigate and use the Rite-Hite Suite of Apps to support sales call objectives and selling Rite-Hite's Full Product Breadth
  • Define key "go to" resources, both internal and external, who support Rite-Hite's Full Product Breadth
  • Create effective Quote Worksheets, Proposals and Orders for Rite-Hite's Full Product Breadth
  • Write a professional, meaningful thank-you/follow up
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Program Preparation

Upon arrival in Milwaukee, you should be equipped with:

  • Functional, company email address
  • Company owned laptop, with complete installation and fully tested Rite-Hite required Lotus Notes applications
  • Company owned iPad, with complete AirWatch installation and fully loaded Rite-Hite app library
  • Company owned/provided mobile phone

Additionally, it is recommend that each Sales Coordinator spend a few weeks working out of their home District before arriving in Milwaukee. Occasionally, other Districts or Reps may be used to support these efforts.

Recommendations include:

  • Sales Calls with future Sales Partner
  • Sales Calls with other established Sales Performers
  • Service Truck Ride-A-Longs
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Milwaukee Arrival

Please work through Rite-Hite's Corporate Travel Department, Travel Rite to schedule your arrival anytime prior to the Program's Soft Launch on Wednesday, June 17 at 12:00 noon.

For those driving in, hotel check-in accommodations will need to be confirmed with Travel Rite.

For those arriving by plane, in addition to the hotel check-in, flights and shuttles to the hotel will be arranged through Travel Rite.

Please contact Bonnie Waskiewicz (414-973-3689) or Amy Serio (414-973-3690) to arrange the travel or to answer any travel related questions.

Please keep track of mileage (if driving) and travel expenses while traveling to and from Milwaukee as these charges can be expensed.

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Milwaukee Accomodations

Participants will stay at the Astor Hotel in downtown Milwaukee.


924 East Juneau Avenue
Milwaukee, WI 53202

1-800-558-0200 or 1-414-271-4220

The furnished "studio apartment" style rooms are located in a socially active part of the city with ample access to the night life and fun offered by the city.

A short 20 - 30 commute is required to Rite-Hite and must be arranged by the participants.

Hotel charges will be direct billed to Rite-Hite and charged back to your organization.

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Dress Code

While in Milwaukee, please plan to follow this schedule for dress code. We will discuss any deviations in advance.

Monday: Suit Up! We start each week on a professional note.

Tuesday - Friday: Business casual. Keep it professional (slacks and collared shirt), but feel free to loosen up a little.

Friday: Charity casual. If you pay $1 (donated to charity), you can wear jeans (no rips, holes, tears or frays) and a collared shirt. No tennis shoes or sandals please.

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Orientation Week

Wednesday, June 17, 2015

The Sales Coordinator Program will have a soft launch at noon. Please eat lunch BEFORE the kickoff. The location is to be determined.

12:00 >> Sam Rushing, a representative from the Milwaukee Dale Carnegie franchise, will introduce you to the investment that each of your organization's are making in YOUR future and how YOU can maximize that investment.

13:00 >> Following the hour long introduction, Sam will introduce you to a small team building exercise. Please have a couple of vehicles at the ready. It will be a fun afternoon of team building and getting to know your temporary home.

16:00 + >> Later in the day, please play on an early dinner.

Thursday, June 18, 2015

Like any "first day at work" we have some housekeeping that must be addressed. Please work with your colleagues to provide transportation for all 10 participants to be at the Corporate Office by 8:00. Remember, as a Rite-Hite Rep if you are not 10 minutes early, you are late.

While somewhat fluid, our agenda for Thursday is roughly shaped like this:

08:00 Welcome

09:00 Corporate Meet & Greet

09:30 Corporate Tour

10:00 HR Overview

12:00 Welcome Luncheon

13:00 Laptop Setup and Brief Overview

15:00 Week 1, 2, 3 Overview

17:00 Welcome Reception (TBD)

Friday, June 18, 2015

Today we officially kick off The Program with two foundation building workshops. To clear our minds and minimize distractions, we will "retreat" to the Historic community of Cedarburg, WI for a day filled with Wisconsin charm and hospitality (code for cheese and beer).

07:30 Rite-Hite Bus departs The Astor for Cedarburg, WI Cultural Center

08:30 Fish! Philosophy Workshop

11:30 Yellow Bellies Lunch Truck

12:30 One Word Workshop

14:30 Program Q&A

15:00 Reception at Silver Creek Brew Company

18:30 Summer Sounds Concert Series: AJ Ghent Band ( http://ajghentband.com )

22:00 Rite-Hite Bus departs Summer Sounds for The Astor Hotel

AJ Ghent Band - "Mercy" Live at Terminal West
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The 13 Week Program

Throughout the 13 Week Program, among other things, you will engage with / complete:

One Word Workshop

One Word that will change your life is a powerful book by Dan Britton, Jimmy Page (no not that Jimmy Page) and Jon Gordon whereby the reader is challenged to create ONE WORD that will create a laser like focus for the upcoming year. Participants will read the book individually and be challenged with the task of creating the GROUP'S One Word for the 13 Week Program

Fish! Philosophy Workshop

The Fish! Philosophy, modeled after the Pike Place Fish Market, is a technique to make individuals alert and active in the workplace. Based on the documentary film and book by John Christensen, this philosophy emphasizes four interconnected practices which work to improve organizational culture:

  1. Choose Your Attitude
  2. Play
  3. Be There
  4. Make Someone's Day

Book Reviews / Reports

How I Raised Myself from Failure to Success in Selling by Frank Bettger is a timeless sales classic and is required reading for everyone in the Program. Other titles (Seven Habits of Highly Effective People, I Dare You, Whoever Tells the Best Story Wins, and others) are often selected throughout the Program.

Selling Essentials Online Sales Workshops

Partnering with the Rapid Learning Institute, Rite-Hite is able to leverage prepared learning modules which couples "Chunked" learning sessions (6 - 10 minute presentations which "chunk" together key take-a-ways on a single topic) with "Interval" reinforcement which revisits the lessons at multiple intervals to ensure the learning sticks.

The Dale Carnegie Course

Program participants have the option to attend The world famous Dale Carnegie Course, one of the only organizational communication training programs that is proven to increase effectiveness by boosting engagement levels.

Participants will be able to:

  • Strengthen interpersonal relationships
  • Manage stress and handle fast-changing workplace conditions
  • Develop effective communication skills
  • Perform as a persuasive communicator, problem-solver and focused leader
  • Develop a take-charge attitude to initiate with confidence and enthusiasm

Rite-Hite 5 Star Sales Academy

Program participants will complete a bonafide Star 1 and Star 2 session, as well as modified Star 5 session.

Within these programs, participants will visit:

  • Rite-Hite Corporate Headquarters
  • Rite-Hite Horn Lake, MS
  • Rite-Hite Dubuque, IA
  • Rite-Hite Peosta, IA
  • Rite-Hite Technical Training Center

Homecoming Week

Usually in the later half of the Program, participants will return to their "home" territories for a week. While the schedule is left to be defined by the Sales Manager / Principal, events should include:

  • Securing residence for Program completion
  • Sales Calls with future Sales Partner
  • Sales Calls with other established Sales Performers
  • Territory Business Planning with Sales Manager
  • Review of Program to date with Sales Manager

President's Dinners

In addition to having access to multiple social opportunities, each Sales Coordinator Class is given the opportunity to have a "private" dinner with each Material Handling Group President.

Individual and Group Development Standards

As part of the "doing", participants are responsible for working individually and as a team to schedule and complete training standards while in Milwaukee. These standards include a majority of the meetings and sessions the group needs to schedule with various Rite-Hite Resources as well as the individual "sign-offs" that must be achieved while in Milwaukee.

Too long to list here, each Operating Company has created an outline of "appointments" that must be secured. Topic specific, the content of these appointments ranges from shadowing a CSR, to product introductions to deeper application sessions and the like.

While almost always under review for the next session, a link to the Group Standard is provided for review:

Sales Coordinator Group Standard

Mentor Sessions

Each participant is partnered with an RSVP mentor with whom they are required to schedule time every other week. The conversations can be formal and work related or casual in nature. The key is that they have someone to go to within the organization who can be a resource, a sounding board and a support mechanism.