Task 2

Explain the principles of effective communication

General communication skills

Cultural differences: cultural differences are the differences between people from cultures, religions and languages. for example cultural differences can cause problem when employees communicating in a work place and the reason is some people may speak a different language and also different culture background and after that then may do something which is not acceptable in other employees and this is misunderstanding between people when they meet in the work because of different cultures.

Adapting your voice: this is very important and it is to keep your audience listening. this is when the speaker changes his voice to make the presentation more interesting to the audience and for example is if a teacher speaking to the students in one presentation then the students can get boring and lose the interest so it is very important the teacher changes his talk and keep the audience to interest the topic.

Terminology: it is a type of communicating verbally and it is important that you talk to your audience in attractive way so that you speak clearly and audience can understand and if the speaker loosing his audience it is very important to change the way you talk and try to recapture your audience to get their interest. for example the teacher speaking to the children have to use the simple words so then the children will understand what the teacher explained.

Use of technology to engage an audience: when you are in a large audience, using of technology is very important while the speaker can not communicate with all of them it can be a distance between the audience and the speaker or some audience could not hear the speaker or lower voice so they can use power point or large screen so the audience can see properly and the speaker can use good head speakers which makes the audience to hear properly

Question and answer : question and answer is a process of getting with your audience so the the speaker can understand if they understand what you were talking and it means they can ask question to the speaker to get the answer from the speaker which is a process of exchanging information and also it allows audience to ask questions about topic they they did not understand properly

Interpersonal skills

Verbal exchanges: verbal exchange is a way the speaker to speak someone face to face for conversation for example IT industries they use loads of verbally exchange information which employee needs to speak clearly and listen and also if not then a lot of errors will come and it will late take time to fix it.

signing: this is also another communicating interpersonal skills and to be a good interpersonal signing is very important which means signing used to communicate with hearing difficulties. this is very important to be able to know and it is just can be moving bodies and also specially hands.

lip reading: Lip Reading is used by people with hearing difficulties to understand what people communicating with them are saying, it is used to understand what a person is saying.

body language: body language is a way to indicate something for example if someone meet a conversation face to face , that person can understand if you feel happy or look angry in your face. another example is someone who get bored will not be give attention to the speaker and will not follow deeply.

use of intonation: use of intonation can be used to show your message in several ways like shouting something or speak quickly.

positive language: positive language is just to have a positive attitude and it is very important have a good attitude in the work and talking to your employees in a good way and responding to them in a good way as well. it can success your job, and also it can reach you your goals.

negative language: effective of negative communication in the work place are moral and conflict for example negative conflict is when one employee make lying about another staff for something and this can result verbal or physical fighting between two parties and negative morale communication is just can effect on staff morale for having stress in the work place which can cause the employees do not well in the work.

Communicate in writing:

use of emoticons: : use of emoticons usually use when sending message and one example use of emoticons is a smiley face which shows happiness to the other person and example sign emoticons is :) and :s which is confused.

Letters: a letter communicating writing is very important and it is very good to use professional letter when you communicating employees or staff and the ability to maintain excellent.

fax: another way to send a physical message which you would use a letter and machine.

Emails: Email is a way that to use send a message to someone and companies have got policy that their workers use the email in appropriate way. it communicates colleagues and it looks like box that have a place you write the sender and receiver and also signature: signature is just a person's name written and it is a way for identification and it is secure the documents and letters.

Spelling and Grammar: spelling and grammar is very important when you are written message to someone else. it is also a way that readers to be able to understand you message if the message include mistakes then the reader will feel difficult to read and understand your meaning.

Relevance: relevance is just like when you writing a message to keep more professional your documents and it is very important so when someone asks a question for data then it is very to make sure that it is more high level and relevant.

Proofreading: Proofreading is checking grammar errors and spelling, it is use not to make errors and example when you would use is when you publishing something to the public or written message to someone else.

Note taking: note taking is small words that you to write with someone like brief written words for remembering something what being said if they late or forget something.