The Chick-Fil-A User Experience
A PD Day to remember...by Heather Welch
The Vanguard team had a choice during PD day of locations to attend to learn all about the "user experience". Some of these included: Civil Rights Museum, Delta Flight Museum, Football Hall of Fame, Chick-Fil-A Headquarters, and Microsoft.
I chose to go to Chick-Fil-A headquarters (Backstage Tour) near Hapeville to learn all about the history, beliefs and user experience (and how it is connected to the principles of Personalized Learning).
It really made me think about how we as educators (and as a system) could improve our user experience.
How can we connect to our customer(s) on a personal level?
How can we ensure our customer(s) have a positive experience?
What common beliefs do we have that translate into superior, personalized service?
How can we balance this user experience business model to one that connects to our service of preparing young people? They are our most important "business".
People make the difference. Just like CFA, Fulton can ensure a positive experience by knowing our customers and ensuring the best user experience.
I think we are on the path to exceptional user experience with personalized learning model.