Some of the job responsibilities for a general manager are planning and organizing accommodations, catering and other hotel services; promoting and marketing the business, manage budgets and financial plans as well as controlling expenditure, recruiting, training and monitor staff. They plan work schedules for individuals and teams, meet and greet customers; dealing with customers. They ensure security is effective ,ensuring compliance with licensing laws, health and safety and other statutory regulations.
Skills and personal characteristics
Being a general manager means that you will have to have a friendly personality and a genuine desire to help an please others, have the ability to think clearly and make quick decisions, numeracy and logistical planning skills, a professional manner and calm rational approach in hectic situations. You require to have the ability to balance customer and business priorities, a flexibility and a can do mentality. Have energy and patience, excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
Training or education required
Have a HND(Higher National Diploma), a degree in hotel and hospitality management, business or management, business with languages and travel, tourism or leisure studies.
Most of these general managers will be at hotels, restaurants, bars, room service, conference, and banqueting.
For general managers depending on experience, location and size of the hotel, get about 50,000 to 85,000.