Mercy Pediatric Emergency Dept.

Decreasing the stress and anxiety of the waiting room

Waiting Room Anxiety

Research shows that long wait times can lead to increased anxiety, distrust between patients and staff, and the patient's consistent focus on their illness or injury.

Normal wear and tear of our current toys and activities has made the equipment undesirable for children. Our desire is to update the waiting room with popular activities with a focus on normalizing the environment for our Mercy Kids and their families. We expect decreased anxiety and improved satisfaction during longer wait times.