JLES Tech Help Desk

Teachers and Staff

Fresh Service Work Orders @ JLES

Why?
  • Faster Response Time
  • Tech/Digital Learning for Teachers/Staff
  • Data, Data, Data

When?

  • Starting Today

How?

  • Open Your Email
  • Find email that says Randolph county Schools System User (from Fresh Service)
  • Activation - RESET Password (check new email from RCS System User)
  • Login to submit a ticket

Best Practices

  • Use SAME user/password as computer login
  • Be as detailed as possible in the work order form - too much is never enough
  • Copy URL to your desktop/Make a bookmark/Click on the Staff banner on RCS homepage, scroll to bottom and select RCS Technology Work Order (Staff)
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How to Find Your Information

How to Find Your Machine's Information

You can also find your laptop or desktops information by performing the following steps:

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