JLES Tech Help Desk
Teachers and Staff
Fresh Service Work Orders @ JLES
Why?
- Faster Response Time
- Tech/Digital Learning for Teachers/Staff
- Data, Data, Data
When?
- Starting Today
How?
- Open Your Email
- Find email that says Randolph county Schools System User (from Fresh Service)
- Activation - RESET Password (check new email from RCS System User)
- Login to submit a ticket
Best Practices
- Use SAME user/password as computer login
- Be as detailed as possible in the work order form - too much is never enough
- Copy URL to your desktop/Make a bookmark/Click on the Staff banner on RCS homepage, scroll to bottom and select RCS Technology Work Order (Staff)
How to Find Your Information
Computer Name
Usually on the the top of the laptop or desktop. Always starts with E330
Serial Number/Service Tag Number
On the bottom of both laptops and Chromebooks.
Chromebook numbers are called Service Tag Numbers.
Model Number
Also found on the bottom of the machine on both Laptops and Chromebooks.
How to Find Your Machine's Information
You can also find your laptop or desktops information by performing the following steps: