CONFLICT
Using conflict to our advantage
Conflict is interference by one person with the achievement of another person's goals, so how can we use it?
DESIRABLE CONFLICT-
Stimulates new ideas by challenging employees
Sports
Desirable conflict is especially used in sports. Players must compete for a position and playing time that they want.
Games
Sales
UNDESIRABLE CONFLICT-
When actions of any person or group interfere with the organization's goals.
If the salesmen fought each other rather than competing for sales....
Desirable conflict can lead to undesirable conflict if animosity towards another is created, or if a physical fight occurs. Examples include; grudges, hate, rumors, jealousy, and many more.
Below is an example of how a manager should handle conflict
RESOLVING CONFLICT
Avoidance Strategy
Taking a neutral position. This involves avoiding a disagreement completely.
Pros: Avoids conflict, for unimportant disagreements
Cons: Not good for important issues
Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You just give the ball and keep playing to avoid conflict.
Win/Lose Strategy
This is the most common resolution. One person wins, the other person loses.
Pros: Winner feels pride
Cons: Causes resentment, delays decisions, no-one compromises
Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You can argue until someone gives in, usually with resentment. The game later leads to a fight after more of these situations.
Compromise
All conflict participants agree on a mutual decision.
Pros: Everyone has their fair input (ideally), people more likely to support solution
Cons: None really
Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You would compromise by saying Ill give you the ball if you give me the point. Or y'all could have someone throw it above the both of you and whoever gets it, gets it.