CONFLICT

Using conflict to our advantage

Conflict is interference by one person with the achievement of another person's goals, so how can we use it?

Disagreements are usually easy to get over and temporary. Disagreements become concerns when they turn into conflict. Designed conflict can help accomplish goals, but how?

DESIRABLE CONFLICT-

Stimulates new ideas by challenging employees

UNDESIRABLE CONFLICT-

When actions of any person or group interfere with the organization's goals.

If the salesmen fought each other rather than competing for sales....

The organization would suffer. This is undesirable conflict.


Desirable conflict can lead to undesirable conflict if animosity towards another is created, or if a physical fight occurs. Examples include; grudges, hate, rumors, jealousy, and many more.

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Below is an example of how a manager should handle conflict

RESOLVING CONFLICT

Avoidance Strategy

Taking a neutral position. This involves avoiding a disagreement completely.

Pros: Avoids conflict, for unimportant disagreements

Cons: Not good for important issues

Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You just give the ball and keep playing to avoid conflict.

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Win/Lose Strategy

This is the most common resolution. One person wins, the other person loses.

Pros: Winner feels pride

Cons: Causes resentment, delays decisions, no-one compromises

Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You can argue until someone gives in, usually with resentment. The game later leads to a fight after more of these situations.

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Compromise

All conflict participants agree on a mutual decision.

Pros: Everyone has their fair input (ideally), people more likely to support solution

Cons: None really

Example: You're playing basketball and someone says "the ball hit rim, let me see the ball" but you know it didn't. You would compromise by saying Ill give you the ball if you give me the point. Or y'all could have someone throw it above the both of you and whoever gets it, gets it.

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