Team Charm And Sparkle
February Newsletter
Focus on Customer Service
Rule #1: NEVER Argue
Even if they’re wrong. Of course the customer isn’t always right! We’re all human, aren’t we? We can never all be right all of the time! However, instead of narrowing in on what goes wrong in a situation, establish a solution. Most people will be happy to do business with you again, even give a great review, if you’re willing to resolve the complaint (remember, it should be in their favor!).
Rule #2: You Must Commit
Commit yourself to giving quality service to your customers. You will be lost without it. You, plus your employees, need to create a positive environment and experience for the customer. Go above and beyond their expectations. Ask yourself, “How do I want to be treated as a customer?” and exhibit EXACTLY that behavior.
Rule #3: Never Back Out
Don’t break your promises. In other words, don’t back out of a deal they already secured with you. Do this and you lose your credibility and most likely, more customers (word of mouth spreads like wildfire!). Always keep in mind… guarantee something, and you HAVE to follow through! Otherwise, it could mean a string of bad reviews.
Rule #4: Focus on Them
Who are “them?” The customers of course! Sales are important, yes, but making customers is even more important. Without customers, there won’t BE sales. How often have you been in a store where you are bombarded by a salesperson asking, “Would you like to purchase this? That? How bout this?” All they care about is the quantity of the sale, not the quality. Keeping their business is way more important than the sale because chances are, even if they don’t buy something this time, next time the purchase will be a big one. And remember, it costs more to attract new customers than it does to keep one that already exists!
Rule #5: Details, Details, Details
This is the most important rule! Tailoring your customer service is the key to your business. When you tailor your service to that certain customer, they realize how closely you pay attention and then get to feel like your star client. Plus, their buying habits are important because once you know their buying habits, you can send them coupons and deals for those products. Don’t forget to ask for feedback from your customers. This is vital because if you never know how you’re doing, how will you improve? If you’re asking for it, most likely it will be constructive criticism, not complaints. (Jen FItzgerald)
Top 10 Sales
- Monica DelFrate & Briana Hofrock $2224
- Jeanette Adams- Vigil $1929
- Susan Salmans $1850
- Michelle Lent $1769
- Carol Ruiz $1524
- Julie Wedel $1392
- Michelle White $1286
- Jenny Asaro $1154
- Joy Ashwood $967
- Breanne Hamilton $867
Top in Personal Sponsoring
These designers sponsored 2 new designers!
- Jessica Franco
- Carol Ruiz
- Jenny Asaro
- Michelle White
- Jeanette Adams- Vigil
- Lori Malone
- Rachael Gray
- Helene Bishop
- Karla Ortiz Calla
Welcome New Designers!
- Amanda Walde
- Dehann Riou
- Luisa Ramirez- Johnson
- Carol Ruiz
- Francisca Herrera
- Crystal Gonzales
- Brenda Estrada
- Lori Malone
- Zonia Vesely
- Cari Rodriguez
- Dorie Stratton
Upcoming Events
O2 National Convention- Don't Miss It!
Thursday, July 24, 2014 - Saturday, July 26, 2014
Phoenix Convention Center
100 North Third Street
Phoenix, Arizona 85004
Here's the link to register! https://www.regonline.com/register/checkin.aspx?EventID=1263086
Check out this video for a quick recap of last year's event!
Contest Time! Rock the Recruiting
Sign up here:http://app.mysuccessrocket.com/?ecode=TC-8558
Housekeeping:
Make sure to join our team facebook page.
Wear a locket or tags wherever you go, and have something ready to hand out to someone who comments on it.
Be a FORCE for GOOD!
Breanne Hamilton
Email: lovinglockets@hotmail.com
Website: breanne.origamiowl.com
Phone: 951-834-2150