Team Charm And Sparkle

February Newsletter

Focus on Customer Service

With the holidays behind us and a few more approaching now is a great time to focus on our customer service. As more people join O2, your customer service will set you apart from the others. Here are 5 tips for excellent customer service:


Rule #1: NEVER Argue

Even if they’re wrong. Of course the customer isn’t always right! We’re all human, aren’t we? We can never all be right all of the time! However, instead of narrowing in on what goes wrong in a situation, establish a solution. Most people will be happy to do business with you again, even give a great review, if you’re willing to resolve the complaint (remember, it should be in their favor!).

Rule #2: You Must Commit

Commit yourself to giving quality service to your customers. You will be lost without it. You, plus your employees, need to create a positive environment and experience for the customer. Go above and beyond their expectations. Ask yourself, “How do I want to be treated as a customer?” and exhibit EXACTLY that behavior.

Rule #3: Never Back Out

Don’t break your promises. In other words, don’t back out of a deal they already secured with you. Do this and you lose your credibility and most likely, more customers (word of mouth spreads like wildfire!). Always keep in mind… guarantee something, and you HAVE to follow through! Otherwise, it could mean a string of bad reviews.


Rule #4: Focus on Them

Who are “them?” The customers of course! Sales are important, yes, but making customers is even more important. Without customers, there won’t BE sales. How often have you been in a store where you are bombarded by a salesperson asking, “Would you like to purchase this? That? How bout this?” All they care about is the quantity of the sale, not the quality. Keeping their business is way more important than the sale because chances are, even if they don’t buy something this time, next time the purchase will be a big one. And remember, it costs more to attract new customers than it does to keep one that already exists!

Rule #5: Details, Details, Details

This is the most important rule! Tailoring your customer service is the key to your business. When you tailor your service to that certain customer, they realize how closely you pay attention and then get to feel like your star client. Plus, their buying habits are important because once you know their buying habits, you can send them coupons and deals for those products. Don’t forget to ask for feedback from your customers. This is vital because if you never know how you’re doing, how will you improve? If you’re asking for it, most likely it will be constructive criticism, not complaints. (Jen FItzgerald)


Upcoming Events

O2 National Convention- Don't Miss It!

Thursday, July 24, 2014 - Saturday, July 26, 2014

Phoenix Convention Center
100 North Third Street
Phoenix, Arizona 85004


Here's the link to register! https://www.regonline.com/register/checkin.aspx?EventID=1263086


Check out this video for a quick recap of last year's event!

http://vimeo.com/75536616

Contest Time! Rock the Recruiting

Spread the O2 cheer to everyone you know! Offer them the opportunity to join an amazing company with a wonderful product. Sign up to take part in my contest! Only those who sign up can win!

Sign up here:http://app.mysuccessrocket.com/?ecode=TC-8558

Housekeeping:

Please remember to check your back office often, as this is where updates are listed.

Make sure to join our team facebook page.

Wear a locket or tags wherever you go, and have something ready to hand out to someone who comments on it.

Be a FORCE for GOOD!

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Breanne Hamilton

Executive Team Leader- Charm and Sparkle