10 best managment skills


small business management

1/20/15 Jan

Rusty Walter and Austin Skilling

1. strategic thinking

dont just immerse yourself in todays tasks, think big, go hard or go home, step back from the dance floor from time to time and take the balcony view.

review systems set priorities aligned with major goals, learn new things, encourage innovation by backing good people who take smart risks

2. collaboration and the four barriers

  • distance: stay on the radar with people you dont see regularly
  • dominance: change assumptions about the importance/subservience of certain roles in your organization
dissonance: check your demands and systems to make certain they arent undercutting collaboration

be a role model for effectively networking by showing the value of spanning old boundaries and busting old silos

3. emotional

your IO cant fuel the groups success.

build your self-awareness. self-management, social awareness and relationship management. recognize that as a leader, be a source of energy, empathy and earned trust, providing optimism and realism can co-exist.

understand that resilience is key to leadership, especially in stressful times

4. critical thinking

critical thinkers question conventional wisdom, they are vigilant about identifying and challenging assumptions that underlie actions or inaction they are automatically wary of generalizations, inferences and unproven theories among their favorite question is "how do we know that" they strive to independent thinkers, careful to check how thier own biases might color their decisions. they do this automatically to speed up god decision-making, not to cause "paralysis by analysis.

5. communication

this one seems so simple, yet it comes up continually in my seminars as a deficit in organizations and its the managers who point out the problem, bosses who dont communicate effectively get in the way of their teams effectiveness, makes it your own goal to master every form of interpersonal communication and make it powerful.

one-to-one, small group, full staff, email, social media. and of course listening.

6. motivation

telling people "your lucky to have this job" in no way qualifies as motivation nor does fear, unless it is fear of letting a great boss down nor, interestinngly does throwing money at people, pay them fairly, of course but dont stop there understand the key intrinsic motivators competence, autonomy purpose and growth. determine the perscription for each of your employees

7. feedback

commit to wearing what i call "feedback glasses" new lenses through which you look at people and their work. through these lenses, you are always on the alert for opportunites to deliver specific, helpful information to people about their performance and their values to the organization

upgrade the quality of all of interactions by using them as opportunities for customized, effective feedback

8. tough coversations

dont avoid tough talks. learn to do them deftly, they can present. become an expert at addressing challenges and problems early and often.

dont let problems fester and/or bullies prevail build trust as a leader so people recognize your good intentions even in the midst or wake of challenging conversations

9. coaching

coaching is an entirerly diffrent skill from fixing It helps people learn to improve their work and make decisions for themselves.

10. making values visible and viral

let people know what you stand for. Make those conversations a part of your daily work. Lose your fear of coming off as corny or holier than thou. Tap into the great reservoir of commitment and care that people bring to their work lives, but often fail to talk about unless they’re at some professional seminar (like ours), where it pours out. Why? Because we make it safe to talk about values like integrity, diversity, community, and service. All we have to do is start those conversations, and they always take off organically. It should happen in the workplace, too. If you don’t inspire, who will?