work place readiness skilss
personal qualities and people skills
Diversity is defined as differences in human qualities that are not like our own. Benefits of diversity are :
More ideas, more creativity, and improved communication skills
Better communication, fewer conflicts, and more standardization
An example of diversity in the workplace is having coworkers of different ethnicities, religions, and backgrounds.
conflict resolutions skills are:
Can the employee negotiate diplomatic solutions to interpersonal and workplace issues.
If you find yourself in an argument with a customer or a co-worker, listen very carefully to other side’s argument, keep your emotions in check, and empathize.