work place readiness skilss

personal qualities and people skills

diversity awareness

Diversity is defined as differences in human qualities that are not like our own. Benefits of diversity are :

  • More ideas, more creativity, and improved communication skills

  • Better communication, fewer conflicts, and more standardization

An example of diversity in the workplace is having coworkers of different ethnicities, religions, and backgrounds.

Diversity Awareness Month 2013

conflict resolution

conflict resolutions skills are:

Can the employee negotiate diplomatic solutions to interpersonal and workplace issues.


If you find yourself in an argument with a customer or a co-worker, listen very carefully to other side’s argument, keep your emotions in check, and empathize.