Demonstration Plan Rich Task
Alex Yau @ Michaels Arts & Crafts Store
Welcome to Michaels!
Michaels is a specialty arts and crafts store, founded in 1973. We offer over 40,000 products, including classes for how to use those products. Don't forget to check out our famed custom framing, as well as our custom floral!
A Tour of the Store
Products & Services
Our Team
Katherine Pimentel
Store Manager
Terri Cowan
Assistant Manager
Keith M. Hamilton
Framing Manager
Demo Plan
Date:
December 8th, 2015
Time of Demo:
2:15pm
Description of Activity:
Greeting and customer assistance, replenishing empty shelves/items, answering phone calls for customer service, responding to cash back-up
Rationale:
Customer service is a vital aspect in the functionality of any retail store. Friendly and professional staff that can provide insight on a customers interests will encourage them to keep coming back. Especially because Michaels is a store that sells "wants" rather than "needs", creating a lasting impression on our customers is crucial, not only for the business, but for consumer morale. As the job of a sales associate is to help a customer locate their products with ease and to recommend similar items for their project, efficiency and overall knowledge is important to keeping the business rolling.
Details of Activity:
-Providing exceptional customer service
-Greeting customers
-Answering calls
-Running price checks for the cashiers
-Down-stock and recovery
-Returning go-backs
Required Materials:
-Michaels Uniform
-Radio
-RF Scanner
Special Instructions for Co-op Teacher:
None
Approved: Date, Time, and Activity
Please Circle:
Yes
No
Signature of Placement Supervisor
Frequently Asked Questions
"Can I make an order for a product online?"
-No, Michaels Canada does not currently do online shopping
"I found a product online but not in the store?"
-Certain Michaels locations have products ours may not, and there is no way to tell which has which
"Do you work here?"
-Yes, I work here, as if the red "Michaels" vest didn't give it away
Michaels Arts & Crafts Store
Website: www.michaels.com
Location: 905 Britannia Road West, Mississauga, ON, Canada
Phone: (289) 334-0984