Town of Sunnyvale - Feb. 19, 2021

Broken water pipes

Following the recent winter storm, many residents are experiencing broken water pipes. It is critical that you turn off the water as soon as possible to minimize damage. As pipes begin to thaw, it is a good idea to try to locate your shut off valve before a crisis occurs. This valve may be in your garage, in front of your home or near your front curb.

If you can't access your shut off valve, please do not call 911. Instead, call the Public Works after hours emergency number at 972-251-0567.

If you have repairs made due to a leak, please ensure you retain your receipts and take pictures to document the damage.

Damage Survey

Governor Abbott announced a statewide effort to collect damage assessment data for this unprecedented winter storm our state experienced over the last week.

The objective of this survey is to identify damages across Texas and to help emergency management officials gain an understanding of the extent of the disaster.

Please submit one survey per impacted address. Click here to access the survey.

Town facilites

Town facilities will resume normal business hours beginning Feb. 22.

8 a.m. - 5 p.m.

Residents wishing to pay their utility bill before Feb. 22 may:

  • Drop payment off in the outdoor drop box.
  • Pay-by-phone; 1-866-337-0727
  • Make an online payment.


As a reminder, we have been asked to conserve water by our provider NTMWD. There is extremely high demand -likely due to water line breaks - that is unusual for this time of year. It is critical that all customers conserve at this time.

Please continue to do your part so that we can avoid losing water. If depressurization occurs, and a boil water notice becomes necessary, the Town will notify residents via social media, NewsFlash, and our mass emergency communication system. To register for emergency alerts, go to

Individual assistance will be available

Dallas County Judge Clay Jenkins reported that he spoke with the White House and that they are working through the Federal Emergency Management Agency (FEMA) Region 6 to make individual assistance (IA) available for Texans. FEMA IA allows assistance for individuals with uninsured/underinsured losses. More details will be given soon, and once the Town learns of those details, the information will be disseminated.

Additionally, businesses can seek assistance through the U.S. Small Business Administration (south central region) program that will be set up. Again, additional details will follow once they are learned.

Oncor restoration update

As of 6 a.m., Feb. 19, there are approximately 27,000 remaining outages from the cold weather and lack of generation impacts experienced earlier this week. At the peak of the ERCOT directed load shed, more than 1.3 million customers were left without power. We expect that a substantial amount of those remaining customers will be restored by this evening.

If you are still without power, please report your outage by calling 888-313-4747, texting OUT to 66267, using the MyOncor app or visiting

Oncor greatly appreciates the continued patience of our customers and recognizes the hardships faced throughout this statewide power emergency.

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