Learn Winning Telephone Techniques

With Our Instructor-led Effective Telephone Skills course

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Effective Telephone Skills

Are your workplace telephone skills first rate? Are you finding yourself using words and phrases on the phone that your customers don't understand? How long does it take to answer a call? How long do you leave a customer on hold? All these questions and more will be addressed in this instructor led training course.


This course will help employees to:


  • Pay closer attention to details on the phone
  • Enhance listening skills
  • Identify words and phrases to avoid when talking on the phone
  • Learn procedures for placing customers on hold
  • Recognize effective processes for transferring calls


This course is ideal for employees who spend the majority of the day on the phone.


Manager approval is required.

Effective Telephone Skills

Tuesday, Aug. 29th, 8:30am-12:30pm

4501 Leeland Street

Houston, TX

Instructor - Bonnie Sandberg

Cost - $35


Click on the button below to register.