Workplace Relationships
Module 3
Communication Skills
- Communicate clearly so people get the same information
- Becareful with relationships with people from the workplace
- Two types of communication: verbal and nonverbal
- Think before you speak
- Be polite: thank you notes or emails
Accountablility and Workplace Relationships
- Encourage other employees
- Learn to cope with your boss and their style of management
- Think before you act; don't do something you'll regret
- Clean up after yourself
Teamwork, Motivations and Leadership
- Synergy: everyone working together
- Meetings are an important part of getting messages to everyone
- Don't take complete control on team presentations
- Motivate others to improve the workplace
- Leadership: Autocratic, Democratic or Laissez-faire Leaders
Conflict and Negotiation
- Confict always occurs, you have to find a way to resolve it
- Conflict Management Styles: forcing, avoiding, accommodating, compromising and collaborating
- If you both can't agree, there could be a mediator to help
- Harassment is anything unwanted: sexual, quid pro quo and hostile
- Tell them to stop first if it continues then tell a manager
- Places can have a special department for harassement problems
- Don't do it back